How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Service Tech.
Category: Office Equipment
Satisfied Customers: 11080
Experience:  10 yrs fixing office equipment. Decades of typewriter fixes.
Type Your Office Equipment Question Here...
Russell H. is online now
A new question is answered every 9 seconds

Ricoh MPC 5503 does not see documents on the glass plate. It

Customer Question

Ricoh MPC 5503 does not see documents on the glass plate. It prints a completely black sheet of paper.
Submitted: 1 year ago.
Category: Office Equipment
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

When a scanner or copier produces all-black, it means (provided that devices is also printing normally, when sent a print job from a computer) that the scanner electronics has failed in some fashion.

Does the scanner bar still light up, with a very bright greenish-white or bluish-white light, and move to and fro under the glass, when you do a photocopy?

Or does it just move and not light up? that is what most commonly causes the 'black photocopy' phenomenon.... the scanner bar's 'bulb' burning out.

But also the sensor that 'reads' off the reflection from the document being scanned, from the light cast on it by the 'bulb', can also go bad, though that's slightly less common.

Have you tested by sending a print job from a computer to the Ricoh machine, also?