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ElectronicsPete, Engineer
Category: Office Equipment
Satisfied Customers: 17292
Experience:  Electronic Engineer
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Why can't I get my canon mf217w to scan?

Customer Question

Why can't I get my canon mf217w to scan?
Submitted: 1 year ago.
Category: Office Equipment
Customer: replied 1 year ago.
It's been longer than 10 minutes and I've paid money.
Customer: replied 1 year ago.
This is ridiculous!!! No response?
Expert:  ElectronicsPete replied 1 year ago.

Hi there,

Sorry for the delay.

We will need some more information:

1. Are you setting the scanner up for the first time, or did it work ok previously?

2. Are you trying to scan to email or to a folder?

3. Is the machine on a network?

4. What operating system are you using?

5. Are you getting a specific error message?

Customer: replied 1 year ago.
Sorry I was at work today and unable to respond.
Customer: replied 1 year ago.
1. The printer has been set up and it the first time I was trying to scan.
2. I want to scan to a folder.
3. No the machine is not on a network.
4. Windows 10
5. Nothing happens and then I get an error has occurred.
Expert:  ElectronicsPete replied 1 year ago.

Sorry, I am not getting notified of your replies and I am just seeing this now.

You will need to ensure you have the latest Windows 10 driver installed from the Canon website:

Let me know if that helps?