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I have had a brother MFC all-in-one printer two years. I…

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I have had a brother...
I have had a brother MFC all-in-one printer for over two years. I noticed that it stops and gives me an error message sometimes when I use the document scanner and there are more then 4 pages to scan. I have to shut the printer off and restart it. Only then will it allow more then six pages to be scanned through the document feeder.Is this a defect in the unit? What can be done to fix this problem? Thanks
..Derrick
Submitted: 2 years ago.Category: Office Equipment
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Answered in 4 hours by:
3/5/2016
Technician: ElectronicsPete, Engineer replied 2 years ago
ElectronicsPete
ElectronicsPete, Engineer
Category: Office Equipment
Satisfied Customers: 20,584
Experience: Electronic Engineer
Verified

Hi there,

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Customer reply replied 2 years ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 2 years ago
I can be reached by phone at(###) ###-####
Technician: ElectronicsPete, Engineer replied 2 years ago

It may be that the feed mechanism is jamming, or the scan memory becomes full, or there is a fault with the scanner itself.

It depends on what the exact error message is.

Could you reply and let me know the exact error message when it happens again?

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Customer reply replied 2 years ago
I will send it to you when I get it to do the same thing again.
Technician: ElectronicsPete, Engineer replied 2 years ago

Ok, looking forward to it!

Have a good night.

Pete.

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