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Black screening with blue box enter passwold on my Toshiba…

Customer Question
Black screening with blue box...
Black screening with blue box enter passwold on my Toshiba satellite C55D-A5120 Windows 8,1
Submitted: 2 years ago.Category: Office Equipment
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Customer reply replied 2 years ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 21 minutes by:
3/5/2016
Technician: BigDish101,
 replied 2 years ago
BigDish101
Category: Office Equipment
Satisfied Customers: 35
Experience: Systems Administrator at TXNJ Enterprises
Verified

If your laptop's BIOS is asking for a boot password ***** or someone set one.

Bypassing it requires taking the laptop completely apart to get to the BIOS battery to remove it for 5 minutes to clear the CMOS and thus the password *****

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Customer reply replied 2 years ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Technician: BigDish101,
 replied 2 years ago

Is there any way you can take and attach a photo of the screen?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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