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ElectronicsPete, Engineer
Category: Office Equipment
Satisfied Customers: 18127
Experience:  Electronic Engineer
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My name is ***** *****, and employee with several years of

Customer Question

My name is ***** *****, and I am Xerox employee with several years of experience with basic maintenance. I have a Xerox Phaser 3635MFP with the following message: "Clear Jam in Area 3(Duplex Tray)." There is no paper jam. I've pulled out the Duplex Tray and found nothing. I pulled out Tray 1, this and the Bypass Tray are the only trays, and found nothing. I pulled out the fuser, and found nothing. I looked for sensor out of place, and found nothing. Do you have a suggestion?
JA: Thanks. Can you give me any more details about your issue?
Customer: I performed a software reset, and nothing changed. I unplugged it for 3 minutes, and nothing changed. I even replaced the Bypass Tray, and nothing changed. I keep getting the same message, "Clear Jam in Area 3(Duplex Tray)."
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Submitted: 1 year ago.
Category: Office Equipment
Expert:  ElectronicsPete replied 1 year ago.


Expert:  ElectronicsPete replied 1 year ago.

If the machine thinks there is a paper jam, then either the sensor is being triggered by a small fragment of paper, or the sensor is faulty.

Give the machine a thorough clean to remove any small fragments of paper. If that does not help, then suspect a faulty sensor.