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My name is ***** *****, and employee with several years of…

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My name is *****...

My name is ***** *****, and I am Xerox employee with several years of experience with basic maintenance. I have a Xerox Phaser 3635MFP with the following message: "Clear Jam in Area 3(Duplex Tray)." There is no paper jam. I've pulled out the Duplex Tray and found nothing. I pulled out Tray 1, this and the Bypass Tray are the only trays, and found nothing. I pulled out the fuser, and found nothing. I looked for sensor out of place, and found nothing. Do you have a suggestion?

Technician's Assistant: Thanks. Can you give me any more details about your issue?

I performed a software reset, and nothing changed. I unplugged it for 3 minutes, and nothing changed. I even replaced the Bypass Tray, and nothing changed. I keep getting the same message, "Clear Jam in Area 3(Duplex Tray)."

Submitted: 2 years ago.Category: Office Equipment
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Answered in 4 hours by:
3/3/2016
Technician: ElectronicsPete, Engineer replied 2 years ago
ElectronicsPete
ElectronicsPete, Engineer
Category: Office Equipment
Satisfied Customers: 20,583
Experience: Electronic Engineer
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Hi,

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Technician: ElectronicsPete, Engineer replied 2 years ago

If the machine thinks there is a paper jam, then either the sensor is being triggered by a small fragment of paper, or the sensor is faulty.

Give the machine a thorough clean to remove any small fragments of paper. If that does not help, then suspect a faulty sensor.

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