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Russell H.
Russell H., Service Tech.
Category: Office Equipment
Satisfied Customers: 11236
Experience:  10 yrs fixing office equipment. Decades of typewriter fixes.
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My xerox color cube 8570 is giving me an error code

Customer Question

My xerox color cube 8570 is giving me an error code 91,720.00:18681 but I can't find what the actual problem is so I don't know what to look for.
Submitted: 1 year ago.
Category: Office Equipment
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

That error is listed as a sensed wrong tilt to the printhead.

This means the following should be tried:

- print a Configuration Page. Look through the information on it for

General Information

then for the firmware version.

Sometimes this error is caused by the firmware not being updated, in this model of printer, as far as or farther than 4.10.0

...so if the firmware version for this printer is less than 4.10.0

please update it.

- turn Off the printer, wait 10 + minutes, and turn On the printer again, to see if that clears the error.

- the third thing to try is, to remove the Waste Ink Tray and check for spilled ink.

http://www.support.xerox.com/srvs/images/cq8570/CQ8570-rt-side-door-open.jpg

Customer: replied 1 year ago.
I will try all you wrote tomorrow - thank you
Expert:  Russell H. replied 1 year ago.

OK. I hope it helps.