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My Canon PIXMA model MG2120, serial # LMGD25105 gives me

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My Canon PIXMA model MG2120...
My Canon PIXMA model MG2120, serial # ***** gives me alarom lsaamp on and a P02 error code. I can see no paper jam and have replaced the ink cartiages both black and color. There is no protective tape on the cartiages, What do I do Now?
Submitted: 1 year ago.Category: Office Equipment
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Answered in 15 minutes by:
2/17/2016
Technician: Nathan, Engineer replied 1 year ago
Nathan
Nathan, Engineer
Category: Office Equipment
Satisfied Customers: 26,390
Experience: Owner of IT consulting/services company.
Verified

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Jacki.

This message indicates a carriage fault. That can be caused by anything from debris/obstruction (paper jam, bent/damaged rails, out of place purge assembly/wiper, or dirty/dislocated encoder strip) to an actual hardware defect (bad sensor or control board, faulty carriage drive motor/gear/belt, bad printhead/carriage pcb).

What we can try here are some cleaning and reset steps.
First, open up the printer, and check for any internal debris such as scraps of paper, paperclip or staple, etc. Check if you’re able to move the carriage manually, or if it moves on its own when lifting the lid. If it does move, you can proceed with cleaning by blowing out the inside compartment with compressed air and checking carefully on both sides for any obstructions. Then wipe down the encoder strip, which is a clear plastic strip running the width of the printer, that sits just slightly above and behind the carriage.

Then reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

Let me know the results, and I’ll advise further if needed.

Nathan

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Nathan
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Nathan, Engineer
Category: Office Equipment
Satisfied Customers: 26,390
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