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He, have a Konica Minolta c200 and it keeps going offline on…

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He, have a Konica Minolta...
He, have a Konica Minolta c200 and it keeps going offline on me during prints
Submitted: 2 years ago.Category: Office Equipment
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Answered in 4 hours by:
2/18/2016
Technician: Russell H., Service Tech. replied 2 years ago
Russell H.
Russell H., Service Tech.
Category: Office Equipment
Satisfied Customers: 12,951
Experience: 10 yrs fixing office equipment. Decades of typewriter fixes.
Verified

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Is your Konica-Minolta printer's driver set to buffer printouts? if so, disable that setting, save the changed setting, and try again. (And if not, enable that setting, save the changed setting, and try again.)

Is your K-M printer on a networked connection? or directly connected by a USB cable?

Is your computer that you print from, an Apple computer, or a Windows PC?

What error message does 'going offline' produce, on the computer?

Is there some other message on the printer itself, once it has gone offline?

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Customer reply replied 2 years ago
K-M printer is on my network. How do you take it off buffer? The error says printer is offline, then I have to power the printer off and back on again.
Technician: Russell H., Service Tech. replied 2 years ago

Is your computer that you print from, an Apple computer, or a Windows PC?

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Customer reply replied 2 years ago
Surface pro3 Windows 8
Technician: Russell H., Service Tech. replied 2 years ago

OK. Go to

Control Panel, then to

Devices and Printers,

then right-click on the printer's icon there, and choose Properties.

Look through the Properties of the printer, until you find a mention of buffered printing. Reverse that setting, and click on OK to save the changed setting until the window closes.

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Category: Office Equipment
Satisfied Customers: 12,951
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Experience: 10 yrs fixing office equipment. Decades of typewriter fixes.

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