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Russell H.
Russell H., Service Tech.
Category: Office Equipment
Satisfied Customers: 11059
Experience:  10 yrs fixing office equipment. Decades of typewriter fixes.
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Our Ricoh Aficio MPC 3002 will copy documents in color this

Customer Question

Our Ricoh Aficio MPC 3002 will copy documents in color this morning but it will not produce color copies when sent to the printer from a computer. Any advice as to why?
Submitted: 1 year ago.
Category: Office Equipment
Customer: replied 1 year ago.
PLEASE CANCEL MY QUESTION.
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I feel that your question deserves an answer, though you have evidently found a solution elsewhere.

Perhaps you needed to check that the 'grayscale' printing option was not enabled.

But in any case, I'm glad if the problem has been solved.

Customer: replied 1 year ago.
Hello Russell,Actually, my problem has not been solved, but the "grayscale" printing option was not enabled. I decided to put a call into my Ricoh rep.Carol G.
Expert:  Russell H. replied 1 year ago.

OK. If you need no further help or advice here, that's OK.

Thank you for bringing your question to us here at JustAnswer.com.