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Hi and welcome to JustAnswer,Thank you for the question and your patience. Should you still need assistance for information purposes only...Initially, let's try first the basics (if have not been done); have you tried checking the paper tray? ...out of the machine? ...the compartment where the paper tray is pushed into particularly its very rear and guide rails? ...any crumpled paper or even just bits of it?
How about the paper guides and adjusters of the paper tray?