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Russell H.
Russell H., Service Tech.
Category: Office Equipment
Satisfied Customers: 11207
Experience:  10 yrs fixing office equipment. Decades of typewriter fixes.
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My all in one printer fax and phone are on the same line. My

Customer Question

my all in one printer fax and phone are on the same line. My fax set up tests correct but I can't send a fax.
Also, cant remember to reset the answering machine.
Submitted: 1 year ago.
Category: Office Equipment
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

When connecting up a fax hookup, you need to plug the phone line (from the phone wall jack, the phone service, the VoIP phone box, or similarly) to the 'LINE' port on the machine, *not* the 'PHONE' port. Problems such as those you report can result if you get this hookup detail wrong.

Then the 'PHONE' port on the faxing device, gets hooked up, with another phone cable altogether, to whatever other device(s) is/are on the line with the fax.

Then you make sure, by using Speakerphone mode on your phone (if there is one on the line with the faxing device) that you have a dial tone, and that you can hang up the line also.

If there's a problem after that, you need a review in some detail, of what your phone service type is (regular/landline/POTS, vs. digital/UVerse/Comcast/VoIP/Vonage/MagicJack/etc.) and what devices you have on the line exactly. Also you might need to swap out a cable (defective phone cables are rare but do happen.)

Let me know what happens, and what you think, and how things are hooked up, please. Thanks.

Customer: replied 1 year ago.
No time now to make contact but since You charged me after I aborted --I will later to get my money's worth. Note I have used the equipment for years.
Expert:  Russell H. replied 1 year ago.

As a JustAnswer Expert, I assure you, I have no power to charge you, whatsoever.

Please get back to this case, later, or at your convenience, by all means.