How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Service Tech.
Category: Office Equipment
Satisfied Customers: 11195
Experience:  10 yrs fixing office equipment. Decades of typewriter fixes.
Type Your Office Equipment Question Here...
Russell H. is online now
A new question is answered every 9 seconds

I cannot fax printer says I am out of memory. How do I clear

Customer Question

Customer: I cannot fax printer says I am out of memory. How do I clear memory?
JA: Thanks. Can you give me any more details about your issue?
Customer: I need to clear memory on the printer and the manual is not very clear.
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Printers Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: yes
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Office Equipment
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

What maker and model # ***** printer do you have? I would dare to guess it's a Brother printer, but I'm not by any means sure at this point.

Some printers have a 'scan into memory' feature, to allow the rapid scanning in of a multi-page document that is going to be faxed out. If faxing out become impossible to actually do, this can fill the memory up.

Also, if received faxes cannot be printed out as they come in, they may be stored in memory instead.

So, either case can be relieved, if you make sure the device is indeed connected to a live phone line (so that faxing out can be done, from memory), and also make sure it is in a condition to print out pages, e.g. by checking ink levels, control panel display error messages (if any), and providing paper enough also. And doing one photocopied page successfully conclusively proves as a test, that the printer is in condition to print out.

After trying the above, if they fail to provide what you need, please provide to me the maker and model # ***** for the fax/printer, so that I can give a specific cure for the problem. Please quote, exactly and to the letter, the out of memory error message shown on the fax/printer itself. Thanks.