How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask littlerusty2005 Your Own Question
littlerusty2005, Customer Service
Category: Office Equipment
Satisfied Customers: 5909
Experience:  Printers and copiers, fax machine expert
Type Your Office Equipment Question Here...
littlerusty2005 is online now
A new question is answered every 9 seconds

I have several Cannon MB5300 printers. I can print but no

Customer Question

I have several Cannon MB5300 printers. I can print but no longer scan. Using OSX 10.10.5 now on a new Mac Pro. Before I was using OS X 10.09.5 on another Mac Pro. I tied to delete the printer and add-it back. AN Apple customer support deleted some Preference files that he tought could create conflict. He told me to contact Canon. I can print and scan no problem on HP and Sharp printers
Submitted: 1 year ago.
Category: Office Equipment
Expert:  ElectronicsPete replied 1 year ago.

Hi there Laurent,

Where did you add the printer back again from?

You will need to ensure you are using the latest printer driver from the Canon website:

Customer: replied 1 year ago.
I added the printer back by clicking "+" (=add) on the printer menu and the mac found the printer. Your link above goes to a Page not found
Customer: replied 1 year ago.
I went back to the Canon web site and downloaded this printer driver referenced below. Same issue.
Download ↔ MAXIFY MB5300 Series CUPS Printer Driver Ver. (OS X 10.7/10.8/10.9/10.10)
Expert:  littlerusty2005 replied 1 year ago.

Hello, my name is Rusty. How do you scan, with the button on the printer, or from software?