How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Service Tech.
Category: Office Equipment
Satisfied Customers: 10923
Experience:  10 yrs fixing office equipment. Decades of typewriter fixes.
Type Your Office Equipment Question Here...
Russell H. is online now
A new question is answered every 9 seconds

Help! All of a sudden my Control Center 3 is failing to load

Customer Question

Help! All of a sudden my Control Center 3 is failing to load the Flash video that supports my custom scanner settings for my MFC 6490CW all-in-one.
Submitted: 1 year ago.
Category: Office Equipment
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Please tell me what Windows version (or if Apple what MAC OS X version) is on your computer.

I think that not the drivers, but rather Control Center 3, may need uninstalling, restarting, and reinstalling.

But also the question is: Can you web browser still load and run, for instance, a YouTube video?

With your Windows (or MAC OS X) version information, I should be able to give you exact instructions that will cure the problem.