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ElectronicsPete
ElectronicsPete, Engineer
Category: Office Equipment
Satisfied Customers: 18127
Experience:  Electronic Engineer
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Error message trying to scan document on Canon MG 8220

Customer Question

error message trying to scan document on Canon MG 8220 printer "-9923"
Submitted: 1 year ago.
Category: Office Equipment
Expert:  ElectronicsPete replied 1 year ago.

Hi there,

What operating system are you using?

If you are using a Mac, the original setup CD will not work with the newer OS versions.

Try trashing the current driver and download again the latest version from the Canon website.

Customer: replied 1 year ago.
I downloaded the new driver but that did not fix it. I am on I mac computer. What do you mean by trashing old one ?I did not delete anything if that is what you mean.
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  ElectronicsPete replied 1 year ago.

The old driver should be sent to trash before downloading the new one, to ensure the old one does not get accidentally used.

Pete.

Customer: replied 1 year ago.
Where do I find old driver on iMac ?
Customer: replied 1 year ago.
Sorry found it and deleted it. Loaded new driver from apple. Still not working.
Expert:  ElectronicsPete replied 1 year ago.

What version of OS X are you using?

Customer: replied 1 year ago.
10.11.2
Expert:  ElectronicsPete replied 1 year ago.

Ok, can you try scanning from a different user account or guest account on the Mac and let me know if it works ok there?

Customer: replied 1 year ago.
Tried that but did not work. It still will print as usual BTW.
Customer: replied 1 year ago.
I am waiting for response from last message.