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I have a new fax Brother 575 and when I try to fax a

Customer Question
document it appears to connect...
I have a new fax Brother 575 and when I try to fax a document it appears to connect and send the document but then stop and message says unable to send. The report printout says to try again later but also says NG Poor Line Condition. Please advise
Submitted: 1 year ago.Category: Office Equipment
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Answered in 29 minutes by:
12/1/2015
Technician: Nathan, Engineer replied 1 year ago
Nathan
Nathan, Engineer
Category: Office Equipment
Satisfied Customers: 26,488
Experience: Owner of IT consulting/services company.
Verified

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Can you tell me a bit more about the problem please:

1) Is this a dedicated fax line, or a shared voice/fax line?
2) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)
3) Do you have dsl service on the same line?

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Russell H.
Russell H.
Russell H., Service Tech.
Category: Office Equipment
Satisfied Customers: 470
470 Satisfied Customers
Experience: 10 yrs fixing office equipment. Decades of typewriter fixes.

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