How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michael Hannigan Your Own Question
Michael Hannigan
Michael Hannigan, Technician
Category: Office Equipment
Satisfied Customers: 11733
Experience:  25+ Years of Experience in Computers and Electronics. Office Equipment Expert.
Type Your Office Equipment Question Here...
Michael Hannigan is online now
A new question is answered every 9 seconds

I own a 4025 and the screen went black and after turning it

Customer Question

I own a 4025 and the screen went black and after turning it off I still cannot get it to function machine down Please Help
Submitted: 1 year ago.
Category: Office Equipment
Customer: replied 1 year ago.
Its a Canon copier
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 year ago.
xxx-xxx-xxxx now not within a day right
Customer: replied 1 year ago.
Now what
Customer: replied 1 year ago.
Customer: replied 1 year ago.
Is somebody working on it??
Expert:  Michael Hannigan replied 1 year ago.

Hello. My name is Michael. I will assist you with your question.

The first thing I would do is unplug the printer and leave it unplugged for a few minutes. Restart the computer in the meantime. After it starts up, plug the printer back in and connect if it was previously connected.

If none of that halps and if you are using this as a standalone copier, it is most likely a failed LCD display, but I would need to know more about the issue to know that for sure. Is there any way you can snap a picture of what the panel looks like and then we can continue to troubleshoot.