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littlerusty2005, Customer Service
Category: Office Equipment
Satisfied Customers: 5909
Experience:  Printers and copiers, fax machine expert
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I have a Samsung Proxpress M3370FD multi fax, scan & copier.

Customer Question

I have a Samsung Proxpress M3370FD multi fax, scan & copier. I am pleased with everything except for the receipt of faxes. When I have a incoming fax, it takes up to 5 minutes to receive it and you can not use the machine until it is done receiving fax. The copier is networked. How do I get it to receive faxes quicker?
Buck Allen
Twin City Transportation, Inc
Submitted: 1 year ago.
Category: Office Equipment
Expert:  littlerusty2005 replied 1 year ago.

Hello, my name is Rusty. Sorry to keep you waiting, this is just the way the machine was built. I'm not seeing an update online, but look through your printer's menu to see if there is a software update available. That is the only thing that will get it to perform faster, if it is available.