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littlerusty2005, Customer Service
Category: Office Equipment
Satisfied Customers: 5909
Experience:  Printers and copiers, fax machine expert
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We have a Brother 7820N printer and fax machine. We're

Customer Question

We have a Brother 7820N printer and fax machine. We're having an issue where, every time the fax machine is on, the printer printouts are all scrambled. Do you have any suggestions?
Submitted: 1 year ago.
Category: Office Equipment
Expert:  littlerusty2005 replied 1 year ago.

Hello, my name is Rusty. When things go haywire, it is usually caused by a processor either hung up, or going out. Especially since you unplug it to fix it, that could be the case here.

Unplug the printer and hold the power button for one full minute to drain any residual power.

That will free up the processor. If it acts up again, uninstall the driver and reinstall it on your computer, and tell me the results.