How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Service Tech.
Category: Office Equipment
Satisfied Customers: 468
Experience:  10 yrs fixing office equipment. Decades of typewriter fixes.
Type Your Office Equipment Question Here...
Russell H. is online now
A new question is answered every 9 seconds

I tried removing paper tray 1 and cleaning paper feeed

Customer Question

Hi, I tried removing paper tray 1 and cleaning paper feeed roller on xerox 6605DN but I am still getting a paper jam the paper still wont pass this area, what can I try next
Submitted: 1 year ago.
Category: Office Equipment
Expert:  Freddy M. replied 1 year ago.

Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. Where exactly does the paper jam? When it jams do you get an error message?

Customer: replied 1 year ago.
Hi Freddy,
The paper jams just as it is leaving the paper tray 1. The message is paper jam 050-121 pullout tray 1 remove any jammed paper.
Expert:  Freddy M. replied 1 year ago.

That is a Dell error code normally but you listed a xerox, is the error on the computer?

Customer: replied 1 year ago.
No, that is the error code on the top of the Xerox printer screen
Expert:  Freddy M. replied 1 year ago.

Ok how old is the printer? If over a year old did you get an extended warranty?

Customer: replied 1 year ago.
I don't know how old the printer is as our MD bought it second hand over the internet so no extended warranty
Expert:  Freddy M. replied 1 year ago.

This usually occurs if you have a bad roller kit which would need to be replaced by a technician. Can you still contact the person you bought it from to see if they had a warranty?