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Russell H.
Russell H., Service Tech.
Category: Office Equipment
Satisfied Customers: 468
Experience:  10 yrs fixing office equipment. Decades of typewriter fixes.
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Our Canon fax H12425 is not receiving faxes. We can send out

Customer Question

Our Canon fax H12425 is not receiving faxes. We can send out ok. Copy feature works. Installed new toner. What do we do?
Submitted: 1 year ago.
Category: Office Equipment
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

When being sent a fax, do you hear it ring at all?
See anything on screen?

If someone tries to fax you, can you try hitting the black/start button, and let me know if it will receive that way?