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Russell H.
Russell H., Service Tech.
Category: Office Equipment
Satisfied Customers: 468
Experience:  10 yrs fixing office equipment. Decades of typewriter fixes.
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My MX 330 will send but will not receive

Customer Question

my MX 330 will send but will not receive
Submitted: 1 year ago.
Category: Office Equipment
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Can you tell me a bit more about the problem please:

1) Is this a dedicated fax line, or a shared voice/fax line?
2) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)
3) Do you have dsl service on the same line?

4) Any errors when you try to receive?

Customer: replied 1 year ago.
1. dedicated 2. landline local telephone co, 4. no errors, cannot receive anything.
Expert:  Nathan replied 1 year ago.

What happens when someone tries to send you a fax?
Does it ring, does anything show on the canon display?

Customer: replied 1 year ago.
nothing on ring or face of machine
Expert:  Nathan replied 1 year ago.

Okay that indicates that it isn't even detecting an incoming call event.

First, please double check that the telephone line cord from the wall jack to the printer is plugged into the #1 (line) port, and not into the #2 tel/ext port.