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Richard, Customer Service
Category: Office Equipment
Satisfied Customers: 36777
Experience:  Over 20 years fixing Electronically devices
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Question from Stuart (Gosford, NSW, Australia0 My Canon

Customer Question

Question from Stuart (Gosford, NSW, Australia0
My Canon Scanner DR2020U is not being recognised by my computer. Only a recent problem, as has worked satisfactorily (at low load) for 18 months. I just noticed it wasn’t connecting for some unknown reason.
I have just downloaded and re-installed driver from Canon website, but still get message “Scanner is not found. Check the cable.” Also this device did not – and still does not – appear among the devices recognised on my computer control panel. (Operating system Windows 8.1)
I have checked two cables – both work OK with my old Canon copier/printer – but not with the DR2020U. Doesn’t seem to be a connection problem!
Power is on to scanner and when I press START button LED shows “Scan First’ for a few minutes before going off.
Hope you can help
Submitted: 1 year ago.
Category: Office Equipment
Expert:  Richard replied 1 year ago.

Hi there and welcome Stuart

Can you plug it into a different USB port on the computer.

Is it then detected and you can scan?

Please let me know