How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Office Tech Your Own Question
Viet - Office Tech
Viet - Office Tech, Technician
Category: Office Equipment
Satisfied Customers: 37865
Experience:  Troubleshoot office devices.
Type Your Office Equipment Question Here...
Viet - Office Tech is online now
A new question is answered every 9 seconds

Have there been reported instances of problems with canon

Customer Question

Have there been reported instances of problems with canon imageclass 4150 and win7?
we have tried all day to get our new computer to recognize the printer to no avail. already installed drivers 4 times, canon page says no software available win7 os. But internet indicates that printer is compatible w win7.
Submitted: 2 years ago.
Category: Office Equipment
Expert:  Viet - Office Tech replied 2 years ago.


I'm sorry about the issue. Is your printer currently working with the old computer, if you still have the old computer?

Can you click on Start, thenright-click on Computer, then click on Properties, then check if your System type: is 32-bit or 64-bit?

Did you download/ install the MFDrivers For your correct Windows 7 system type at the Canon website below?

and/or at website:

Please reply at the box below to continue troubleshooting. Thank you.