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Nathan, Engineer
Category: Office Equipment
Satisfied Customers: 25896
Experience:  Owner of IT consulting/services company.
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Why does my fax machine do not receive faxes? it can send

Customer Question

why does my fax machine do not receive faxes? it can send but not recieve
Submitted: 2 years ago.
Category: Office Equipment
Expert:  Nathan replied 2 years ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Can you tell me a bit more about the problem please:

1) Is this a dedicated fax line, or a shared voice/fax line?
2) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)
3) Do you have dsl service on the same line?

4) What is the make/model of your fax?

Customer: replied 2 years ago.
this is a dedicated fax line. there is a land line as well as a internet lines. Copier fax is a work center model I205
Expert:  Nathan replied 2 years ago.

When someone faxes you, do you hear the machine ring or see any incoming fax indication on screen?

Has it worked previously, or is this the first time setup?