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Richard, Customer Service
Category: Office Equipment
Satisfied Customers: 38519
Experience:  Over 20 years fixing Electronically devices
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How do we get a aurora shedder unstuck with paper ?

Customer Question

how do we get a aurora shedder unstuck with paper ?
Submitted: 2 years ago.
Category: Office Equipment
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
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Can you attempt the following please
remove the waste basket from the shredder and empty it.
Place the switch in the "R" reverse mode. In most cases this will clear the jam. If necessary, grasp the paper and gently tug on it, making sure to keep your fingers clear of the cutting teeth.
Turn the shredder off and unplug it from the outlet if there is still a jam.
Use a blunt object such as a screwdriver to pry pieces of paper or plastic out from between the cutting teeth. Once you have removed as much obstruction as possible, plug the shredder into the outlet and set it in the reverse mode.
Repeat the previous steps until the jam is clear.
Let me know the results please