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I have a Canon DR-C125 scanner. I get an error message: The…

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I have a Canon DR-C125...
I have a Canon DR-C125 scanner. I get an error message: The device could not be locked. Check that another application isn't using the device.(-4630). I have tried changing the USB connection. Once I installed Paperport in the past, and this seemed to initiate the problem. I have since uninstalled all Nuance software. Can you help?
Submitted: 2 years ago.Category: Office Equipment
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Answered in 26 minutes by:
7/3/2015
Technician: Richard, Customer Service replied 2 years ago
Richard
Richard, Customer Service
Category: Office Equipment
Satisfied Customers: 45,546
Experience: Over 20 years fixing Electronically devices
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Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me which version of windows or Mac you are using?
thank you
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Customer reply replied 2 years ago
Windows 7
Technician: Richard, Customer Service replied 2 years ago
Thanks
Click Start, type in MSCONFIG and press enter.
Click on the Startup Tab and click Disable All.
Click on the Services Tab and click "Hide All Microsoft Services"
Then click Disable All
Click ok, restart and let me know if you can then scan
Let me know the results please
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Customer reply replied 2 years ago
No, I get the same error message.
Technician: Richard, Customer Service replied 2 years ago
ok, a common cause of this is the cable.
Can you plug in a different cable to the scanner, and then try to scan,
Let me know the results please
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Customer reply replied 2 years ago
Again, same results
Technician: Richard, Customer Service replied 2 years ago
When did the scanner last work?
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Customer reply replied 2 years ago
I had it connected to another computer until last week, and it worked fine. I changed locations of my PC's and this is the result.
Technician: Richard, Customer Service replied 2 years ago
ok, has it ever worked on this computer and if so how long ago?
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Customer reply replied 2 years ago
Yes, a year ago.
Customer reply replied 2 years ago
I think trying to use Paperport was what started the problems
Technician: Richard, Customer Service replied 2 years ago
ok, than do the following please
Download CC Cleaner (free) from here
CC Cleaner
(Click Download Latest Version on the top right)
Run it and let it scan and repair your registry.
Once done, restart the computer
Than
Click Start, All Programs, Accessories, right click on Command Prompt and select Run As Administrator.
A black window will open.
Type in it
sfc /scannow
press enter and when it has completed, type in
chkdsk /r
Press enter.
It will give a message "the type of the file system is NTFS cannot lock current drive.
chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.
Then try to scan
Let me know the results please
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Customer reply replied 2 years ago
I'm not getting the option to run as administrator
Customer reply replied 2 years ago
Oops hold on, ididn't right clisck
Technician: Richard, Customer Service replied 2 years ago
thanks
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Customer reply replied 2 years ago
I didn't avoid checkdisk, so i'm 12% complete and it is going slow. Is there a way out of this?
Technician: Richard, Customer Service replied 2 years ago
No, but if its going slow, it means there are lots of problems on the hard disk, so you really do need to let it complete. It normally takes 20 minutes but when it takes this long it means its fixing a host of issues.
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Customer reply replied 2 years ago
I have to leave. I'll have to complete this tonight.
Technician: Richard, Customer Service replied 2 years ago
Thats ok, just let it run and complete please.
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Customer reply replied 2 years ago
Ran these procedures and still get the same results
Technician: Richard, Customer Service replied 2 years ago
can you tell me the make and model of the computer please.
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Customer reply replied 2 years ago
Dell Opitplex 745
Technician: Richard, Customer Service replied 2 years ago
Thanks
Disconnect the scanner to the computer
Then click start, Devices and Printers.
Right click on the scanner and select remove
Once done, restart the computer.
Then connect the scanner to the computer, install it again like you initially did and tell me please if you can now scan.
Let me know the results please
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Richard
Richard
Richard, Customer Service
Category: Office Equipment
Satisfied Customers: 45,546
45,546 Satisfied Customers
Experience: Over 20 years fixing Electronically devices

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