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Russell H.
Russell H., Service Tech.
Category: Office Equipment
Satisfied Customers: 468
Experience:  10 yrs fixing office equipment. Decades of typewriter fixes.
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I have a Panasonic KVS2046C scanner, have cleaned rollers and

Customer Question

I have a Panasonic KVS2046C scanner, have cleaned rollers and reset the counter but cannot get the message to come off. what are we missing
Submitted: 2 years ago.
Category: Office Equipment
Expert:  Engineer John C replied 2 years ago.
Hello. Welcome to Just Answer. Please allow me to assist you with your question today. I am John, I will do my very best to help you solve this problem.
What exact message do you get? (the exact wording, please)
Thank you!
Customer: replied 2 years ago.
JOHN C. I get error code EU18 Paper remains in scanner, as if there is a paper jam. but there is none.