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Russell H.
Russell H., Service Tech.
Category: Office Equipment
Satisfied Customers: 468
Experience:  10 yrs fixing office equipment. Decades of typewriter fixes.
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I also had a problem with code 2,178,0 but it just worked so

Customer Question

I also had a problem with code 2,178,0 but it just worked so hopefully it'll continue. I do have 2 other problems with the scanner.
1. When I scan a page, sometimes it divides up the page into 2, 3, or 4 files (primarily the white space, as above, triggers it to do a second or more file). i.e., this email would be scanned as TWO files........the section starting "I also" and the section starting "1." If I outline the page in black, it will often work but scanning is tedious enough without having to do that! I can I INSTRUCT the scanner to scan the page in totality?
2. I checked the online manual to scan slides/negatives and had no luck. Can you please tell me how to do so, in a nice clear manner like you did with the code 2,178,0?
Submitted: 2 years ago.
Category: Office Equipment
Expert:  Viet - Office Tech replied 2 years ago.
Hello! Thank you for your question. I will be assisting you today.
I'm sorry about the issue. What's the model of your printer / scanner?
When scanning, do the pages go into PDF or JPG, etc. format?
Is there any error or message when scanning slides/negatives?
Please reply at the box below. Thank you.

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