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Nathan, Engineer
Category: Office Equipment
Satisfied Customers: 25484
Experience:  Owner of IT consulting/services company.
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The print request come out to light - so can not be read! All

Customer Question

The print request come out to light - so can not be read!
All Cardridges are filed new.
The Test says it is all OK 40%
Submitted: 2 years ago.
Category: Office Equipment
Expert:  Nathan replied 2 years ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. What is the make/model of the printer? Are you using new/genuine cartridges, or are they generic or ones you've refilled yourself?
Customer: replied 2 years ago.
The Printer is "Brother MFC-9320CW" - only original cartridges are used!
Expert:  Nathan replied 2 years ago.
You mentioned refilling the cartridges, did you mean you added additional toner to an existing cartridge, or that you actually replaced them with new full cartridges?
As an initial step, have you tried drum cleaning yet?
Expert:  Nathan replied 2 years ago.
Hi there, just checking in to see if you need any further help with this. If I’ve answered your question, please take a moment to rate my service, hopefully I have earned an “excellent”. You are also welcome to reply back to me at no extra cost if I can be of any further assistance.
Thank you,