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Russell H.
Russell H., Service Tech.
Category: Office Equipment
Satisfied Customers: 468
Experience:  10 yrs fixing office equipment. Decades of typewriter fixes.
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We have a mfc9440cn. Will not print faxes. Display

Customer Question

Hello,
We have a mfc9440cn. Will not print faxes. Display reads "receiving", but nothing prints.
Regards
Bob Hall
Submitted: 2 years ago.
Category: Office Equipment
Expert:  Nathan replied 2 years ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble, Bob.Do you ever get any other error message?Are you able to make a photocopy?
Customer: replied 2 years ago.

No error messages. coping and scanning is intermittent.

Expert:  Nathan replied 2 years ago.
Can you tell me what you mean by intermittent, especially as it relates to copies? Does it fail to respond entirely to a copy command? Does it go through the motions, but outputs a blank page?
Customer: replied 2 years ago.

Sorry for the delay. Does not go through the motions. I can turn off and unplug for a time and then it will scan or copy.

Expert:  Nathan replied 2 years ago.
But it never gives any type of error or other message, it just ignores your button presses and has no other response?