Office Equipment

I have a MX870 on a wireless network that works great as a…

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I have a MX870 on...
I have a MX870 on a wireless network that works great as a printer. I can also use it as a scanner by using several scanning software but when I try to use the MP Navigator 3.1 it tells me that the printer is not connected. I have reloaded the software and printer driver and have uninstalled the printer on the network and reinstalled. ... Read full answer
I have a MX870 on a wireless network that works great as a printer. I can also use it as a scanner by using several scanning software but when I try to use the MP Navigator 3.1 it tells me that the printer is not connected. I have reloaded the software and printer driver and have uninstalled the printer on the network and reinstalled. Suggestions?

What I want to do is scan a large (100 page) document into one final package which MP Navigator will do but my other packages won't.

Thanks.
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Answered in 4 hours by:
3/23/2014
Russell H.
Russell H., Service Tech.
Category: Office Equipment
Satisfied Customers: 14,693
Experience: 10 yrs fixing office equipment. Decades of typewriter fixes.
Verified
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Without your operating system information, I may have a bit of trouble advising you in detail. Please state whether you have a Windows PC or an Apple MAC OS X computer.

As for the problem with MP Navigator EX not communicating and seeming to be not connected to the printer/scanner ... that may be explained by your firewall not having given permission to MP Navigator EX, the program, to communicate with the printer/scanner over the network. Most likely that is being blocked by your firewall, and you will need to configure the firewall to all MP Navigator EX communications ability.

Let me know what firewall or firewalls are in use (not disabled, that is) on your computer, as well as what type of computer it is, and I ought to be able to advise you to a solution.
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Customer reply replied 5 years ago

My system is windows Vista. I use mcafee security. My router is NetGear duo wireless-N. Printing works fine. scanning with vue-scan works fine. Computer is a hp laptop.


 


I don't know what you mean be configuring the firewall?


 


Thanks.


 


 

Configure McAfee Security. Configure the internet security or the firewall part.

Go into the 'applications' or similar section, give the MP Navigator EX application permission to communicate with the printer.

It's that simple.

Let me know if you need help determining what 'to communicate with the printer' means, or etc. Thanks.
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Customer reply replied 5 years ago

Sorry for delay in response. I went in to McAfee firewall settings and added MP navigator. Rebooted laltop. still does not work...gives me error that says cannot communicate with scanner...either turned off or disconnected from LAN... Code5,145,55.


i then opened VueScan scanning program and it worked perfectly just by pushing the scan button.


So it is still not working. Thanks for your additional help.


 


 

Well, then I'd say if you can use MP Navigator EX, then perhaps you should just give up and do without it ? I don't know how that would seem to you.
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Customer reply replied 5 years ago

The reason that i want to use mp navigator is because it will colgate multiple pages into a single file. Is there another software that well do that with the canon mx870? And it is free of course.

One similar problem with MP Navigator scans, turned out to be owing to insufficient permissions level on the part of the Windows user. If you are logged in to Windows using an underprivileged account, that might explain the inability of MP Navigator to use the scanner.

If you have the password XXXXX the Administrator account, or if you have the password XXXXX *a* administrator-level account, then try either logging into that Windows account and doing MP Navigator scans from there... or else right-click upon the file that starts the MP Navigator program, and choose Run As Administrator and enter a username and password XXXXX an administrator-privileged Windows account.
(To find the file that starts MP Navigator, go to the link or shortcut or menu item that starts it, right-click upon that, and choose Properties, make sure the Properties are on the Shortcut tab, then choose 'Find Target' to open a window with the MP Navigator program itself highlighted in it.)
Russell H.
Russell H., Service Tech.
Category: Office Equipment
Satisfied Customers: 14,693
Experience: 10 yrs fixing office equipment. Decades of typewriter fixes.
Verified
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