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I cannot receive faxes sent to my fax number XXX-XXX-XXXX on…

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I cannot receive faxes sent...

I cannot receive faxes sent to my fax number XXX-XXX-XXXX on my Canon MX 512all-in-one machine, although I can send faxes to others from that machine. I use wireless system. My phone number is XXXXX My internet wireless service provider TELUS says they have set up the system from their end perfectly well to work for the fax number as well. They... Read full answer

I cannot receive faxes sent to my fax number XXX-XXX-XXXX on my Canon MX 512all-in-one machine, although I can send faxes to others from that machine. I use wireless system. My phone number is XXXXX My internet wireless service provider TELUS says they have set up the system from their end perfectly well to work for the fax number as well. They advise that I need to contact you (Canon) to get the problem (not receiving faxes on XXX-XXX-XXXX) fixed. PLEASE HELP> The matter is urgent. Thanks. If you cannot contact me at my home number, please call me on my cell number XXX-XXX-XXXX. Thanks. Looking forward to hearing from you. Ranbanda Bob XXXXX. Email:[email protected]

Submitted: 5 years ago.Category: Office Equipment
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Answered in 4 hours by:
1/9/2014
Technician: Russell H., Service Tech. replied 5 years ago
Russell H.
Russell H., Service Tech.
Category: Office Equipment
Satisfied Customers: 14,692
Experience: 10 yrs fixing office equipment. Decades of typewriter fixes.
Verified
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

From the sound of it, Telus has set up Distinctive Ring (DR) service for your phone line, so that for the fax's number it rings one way, and for the voice phone number, it rings another way.

You need to also set up the Canon machine to use DR service, and respond to the DR ring that your Telus line makes. (If you have already done this, then the problem must be in your setting up of Receive Mode settings on your Canon machine, in the Fax Settings.)

Let me know if you need further instructions for setting up the DR setting in your Fax Settings on your Canon machine; if you do, I will give you step-by-step instructions which in that case will hopefully get it fully working.


- If there is anything lacking in this answer, please " Reply " letting me know, and I will try to improve upon my answer.
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