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Russell H.
Russell H., Service Tech.
Category: Office Equipment
Satisfied Customers: 469
Experience:  10 yrs fixing office equipment. Decades of typewriter fixes.
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Code 5,145,55, checked everyting lan is connected , turned

Customer Question

Code 5,145,55, checked everyting lan is connected , turned on and off again still does not scan
Submitted: 4 years ago.
Category: Office Equipment
Expert:  Freddy M. replied 4 years ago.
Hello my name isXXXXX look forward to assisting you today with your question and providing the best answer possible. First, we will need to troubleshoot your issue as there is most likely not a quick fix. Please do not to rate until our conversation is finished, you can reply to me any time even after rating by clicking on reply to expert. Please also note, some issues require parts to be replaced which is out of my control (though I sincerely XXXXX XXXXX was). What model machine is this?
Customer: replied 4 years ago.

Cannon MP495

Expert:  Freddy M. replied 4 years ago.

This error usually means that the user scanning with the machine is not an administrator. Can you try scanning using an administrator account on the computer please.

Customer: replied 4 years ago.
Hi Freddy thank you all sorted now apologies for delay in replying 😊