Office Equipment

My MX 700 has an error code 5700 what do I do? I have turned…

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My MX 700 has an...
My MX 700 has an error code 5700 what do I do? I have turned off the power and disconnected the power cord.... Read full answer
My MX 700 has an error code 5700 what do I do? I have turned off the power and disconnected the power cord.
Submitted: 7 years ago.Category: Office Equipment
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Answered in 2 minutes by:
3/10/2012
Technician: Freddy M., Customer Service replied 7 years ago
Freddy M.
Freddy M., Customer Service
Category: Office Equipment
Satisfied Customers: 18,422
Experience: Years of experience
Verified
Are you getting the error on the printer or the computer?
Are any of the lights on the machine flashing and if they are how many times do they flash?
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Customer reply replied 7 years ago
On the printer. Light Green and amber both flash all the time.
Technician: Freddy M., Customer Service replied 7 years ago
Ok please follow all of these steps and let me know what happens after you do.
If you get stuck at any point or your are not able to do one of the steps let me know what happens when you try to.
Turn the machine off then unplug it and disconnect the usb cable (if there is one connected if not skip any USB cable steps).
Remove all paper from the machine and then blow out the feed roller and paper tray thoroughly with compressed air three or four times.
Once done plug in back in and insert a single sheet of paper.
Turn the machine on and then connect the usb cable. Then please test the machine and see if the problem is still there.

If it is next remove all the paper from the machine.
Then with a flashlight look very closely at both the paper feed roller, as well as inside the machine around the ink cartridges.
Something as small as a pin stuck in either area could cause this problem.

Remove all the ink cartridges from the machine
Then clean the contacts on the cartridges as well as inside the machine itself
Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab
If any of the other cartridges are low, empty, leaking or bulging replace them
Then turn off the machine and unplug it for 70 seconds
Plug it back it and wait for the insert cartridges message
Insert the cartridges and check to see if the problem is still there
Freddy M.
Freddy M., Customer Service
Category: Office Equipment
Satisfied Customers: 18,422
Experience: Years of experience
Verified
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Customer reply replied 7 years ago

I have removed all the cartridges, but they are not light up. I stll have the erro 5700. on my computer and my printer.

Technician: Freddy M., Customer Service replied 7 years ago
The error is showing on both the computer and printer? Before you said it was only the printer. Are these new cartridges?
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Customer reply replied 7 years ago
That was because I didn't try to print once I had the error. The cartridges are newer, I use this machine all the time.
Technician: Freddy M., Customer Service replied 7 years ago
Disconnect the printer from the computer, then turn it off and unplug it. Wait 60 seconds plug it back in and turn it on. Do not connect it to the computer. Do the lights still flash and do you still get the error on the printer?
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Customer reply replied 7 years ago
Lights flash and the error is still there.
Technician: Freddy M., Customer Service replied 7 years ago
Ok I wanted to make sure as sometimes this can be a false error caused by the computers end but that is not the case if you get the same thing without being connected to it. Unfortunately when none of that works this error refers to the ASF cam sensor. It is also known as the ADF sensor. To fix this the sheet feeder needs to be replaced. Unfortunately this can sometimes be expensive as it is a couple hours worth the work so I would call around for a price. However if the machine is less than a year old this would be covered by your warranty.
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Customer reply replied 7 years ago
So it would be cheaper to buy a new machine.
Technician: Freddy M., Customer Service replied 7 years ago
Unfortunately it can be yes as it would cost around 1.5 hours of labor plus the part to have it fix. The entire machine needs to be disassembled to get down to the bare chassis of the machine.
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Customer reply replied 7 years ago
I am going to look for a new machine, another cannon MX450 maybe?
Technician: Freddy M., Customer Service replied 7 years ago
I personally recommend the MX320 if you can find one. I have used it is my main printer for years and it has never given me any problems. It is also very durable (my 2 year old nephew spilled juice into it once while I was watching him) as long as you clean it every once in a while it will last a very long time. I believe the MX450 is just the updated version of the MX320 so it should be just as good.
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