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Bluetooth connection. Nissan rogue 2014. Restarting phone…

Customer Question
Bluetooth connection Mechanic's Assistant:...

Bluetooth connection

Mechanic's Assistant: What is the model/year of your Nissan?

Nissan rogue 2014

Mechanic's Assistant: Are you fixing your Rogue yourself? What have you tried so far?

Restarting phone and car

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

Turned of wifi and Bluetooth

Submitted: 2 months ago.Category: Nissan
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Answered in 10 minutes by:
6/1/2018
Nissan Mechanic: Jake, Nissan Technician replied 2 months ago
Jake
Jake, Nissan Technician
Category: Nissan
Satisfied Customers: 4,655
Experience: Experienced automotive repair technician, Pulaski Tech graduate and DSM hobbyist.
Verified
Hey there, Bluetooth connections can be a nightmare sometimes unfortunately.What model phone are you using?
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Customer reply replied 2 months ago
Iphone 7
Customer reply replied 2 months ago
Iphone 8
Nissan Mechanic: Jake, Nissan Technician replied 2 months ago
Gotcha, those work fine and are compatible.What is your problem? Making calls?
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Customer reply replied 2 months ago
when i use phone and bluethood option it searches like it crashed
Nissan Mechanic: Jake, Nissan Technician replied 2 months ago
Gotcha, first thing I would do is DELETE all phones from the Bluetooth pairing settings.
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Nissan Mechanic: Jake, Nissan Technician replied 2 months ago
Then reconnect the phones and see if it resolves the issue.
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Nissan Mechanic: Jake, Nissan Technician replied 2 months ago
That is probably the most successful step I have with the bluetooth issues related to crashing and disconnecting.
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Customer reply replied 2 months ago
I did in phone but in car i cant get into that option because its in loading mode when i go to Bluetooth options
Customer reply replied 2 months ago
It cand find cars Bluetooth
Nissan Mechanic: Jake, Nissan Technician replied 2 months ago
Well crap, how long has it been doing this? The loading?
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Customer reply replied 2 months ago
A long time but onlu phone and bluetooth options
Nissan Mechanic: Jake, Nissan Technician replied 2 months ago
If it’s only in that option, then I am not sure disconnecting the battery will help. It would be the best thing to try since you cannot flash the software or update it without a scan tool though.Have you attempted to disconnect the battery for a few minutes yet.
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Customer reply replied 2 months ago
No not yet
Customer reply replied 2 months ago
From phone or car?
Nissan Mechanic: Jake, Nissan Technician replied 2 months ago
The car
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Nissan Mechanic: Jake, Nissan Technician replied 2 months ago
Your in U.S. correct?
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Customer reply replied 2 months ago
In the process of disconnecting car battery
Nissan Mechanic: Jake, Nissan Technician replied 2 months ago
Sounds good.Was just making sure!
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Customer reply replied 2 months ago
How long should i wait
Nissan Mechanic: Jake, Nissan Technician replied 2 months ago
About 3 minutes
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Customer reply replied 2 months ago
It didnt work
Nissan Mechanic: Jake, Nissan Technician replied 2 months ago
Yea, your going have to get the software flashed to unfreeze it if that didn’t work. There is no self diagnosis function for the Bluetooth functions.
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Customer reply replied 2 months ago
What does it mean i have to go to nissan dealer ?
Nissan Mechanic: Jake, Nissan Technician replied 2 months ago
If the hard reset didn’t unfreeze it, then you need the dealer to do a software flash, it’s a quick 30 minutes job.
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Customer reply replied 2 months ago
I dont have warranty anymore
Customer reply replied 2 months ago
Thats why im looking for quick fixs
Nissan Mechanic: Jake, Nissan Technician replied 2 months ago
I get that, but we tried the quick fixes already.
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