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I bought a 2017 maxima and the dealership put a new sd card…

I bought a 2017...

I bought a 2017 maxima and the dealership put a new sd card in it. Now I'm getting this message

Mechanic's Assistant: Are you fixing your Maxima yourself? What have you tried so far?

Yes, nothing

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

It has error cde nk n3 20 on screen

Mechanic's Assistant: How many miles are on the car? Do you have scan tool or a code reader?

7933 and neither

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Answered in 1 minute by:
3/24/2018
Clifton B.
Clifton B., ASE Master Auto Tech
Category: Nissan
Satisfied Customers: 4,835
Experience: ASE Master Certified Tech, Nissan Master Certified Tech, 12 yrs. experience in auto repair.
Verified

hi my name is ***** ***** i will be helping you today

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Customer reply replied 4 months ago
Ok. Do you know how to fix this?

the sd cord that was install is incorrect for the radio this is the reason for the problem you will need to replace it with the correct part

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Customer reply replied 4 months ago
Which one do I need?

????

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REMOVE THE SD CORD AND TELL ME THE PART NUMBER ON IT PLEASE

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Customer reply replied 4 months ago
25920 9ddoc

the only way for me to get you the correct part number is ***** you can get me the part number of the radio or the unit code from the radio

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r u in the car ?

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Customer reply replied 4 months ago
Ok. Is it qy855ona?

r u there ?

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Customer reply replied 4 months ago
just asked you about a code qy855ona

checking now

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sd cord number is ***** that is the part number you need

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do you have any more questions ?

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Customer reply replied 4 months ago
No thank you very much

your welcome please rate the service before you go thanks,

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please use the rating button at the top of the chat page as this is the only way for me to get credit thanks

Clifton B.
Clifton B., ASE Master Auto Tech
Category: Nissan
Satisfied Customers: 4,835
Experience: ASE Master Certified Tech, Nissan Master Certified Tech, 12 yrs. experience in auto repair.
Verified
Clifton B. and 87 other Nissan Specialists are ready to help you
Ask your own question now

please complete the rating so i can get credit thanks. again and have a good day

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Clifton B.
Clifton B.
Clifton B., ASE Master Auto Tech
Category: Nissan
Satisfied Customers: 4,835
4,835 Satisfied Customers
Experience: ASE Master Certified Tech, Nissan Master Certified Tech, 12 yrs. experience in auto repair.

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