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Second opinion] The navigation system on my 2015 Nissan

Customer Question
Second opinion] The navigation...

Second opinion] The navigation system on my 2015 Nissan Pathfinder Platinum needs updated maps/directions. What do I need to do to get that done?

Mechanic's Assistant: Are you fixing your Pathfinder Platinum yourself? What have you tried so far?

I have just tried to use it. When I do, it gives me incorrect directions

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

Do I have to buy a new system or is there software/download available since I am still under factory warranty?

Submitted: 4 months ago.Category: Nissan
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Answered in 22 hours by:
3/9/2018
Nissan Mechanic: Jay, Nissan Technician replied 4 months ago
Jay
Jay, Nissan Technician
Category: Nissan
Satisfied Customers: 21,704
Experience: 20+yrs experience with Nissan & Infiniti Trained & Certified.Currently still working for Dealer
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Hello my name is ***** ***** thank you for your question.

Navigation updates are done by CD's. So you would buy the Navigation updates CD's to install the update. Here is where you would buy the update.

http://nissan.navigation.com/product/Catalog/Catalog_Pathfinder_2015_US/Nissan-Navigation-System-X9-DVD-Year-2018-for-U.S.-and-Canada/sku/U4513-0070-710NAM/en_US/NissanNA/USD

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Nissan Mechanic: Jay, Nissan Technician replied 4 months ago

Map Updates are not under warranty. They would need to be purchased.

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Nissan Mechanic: Jay, Nissan Technician replied 4 months ago

Dealers do not have these disc's in-stock, and can not perform map updates, so you would need to order them online. If you do not feel comfortable installing the discs to do the Map update, then the dealer can do it for you for a fee.

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Nissan Mechanic: Jay, Nissan Technician replied 4 months ago

The only thing that would be under warranty is if there is a software update for the system as long as you are with in the 3 years or 36k mile warranty. That does not include Map Updates. Only Software for the navigation. But the Map Cd's comes with a software update as well with the Map updates.

But this is how you would update the Navigation system.

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Nissan Mechanic: Jay, Nissan Technician replied 4 months ago

If you have any more questions on this, please feel free to ask.

If not, and you're satisfied with my help, please Rate me by clicking the Stars on the top of the page. That is how I get credit for my work. I hope I have provided you with 5 Star Excellent Service.

Thanks Jay!

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Customer reply replied 4 months ago
I cancelled the account
I then called my local dealer and I have an appointment next week for them to correct my problem
Nissan Mechanic: Jay, Nissan Technician replied 4 months ago

What is your problem exactly?

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