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No sound from my speakers. 2015 Nissan Altima SL. It just…

Customer Question
No sound from my...

No sound from my speakers

Mechanic's Assistant: What is the model/year of your Nissan?

2015 Nissan Altima SL

Mechanic's Assistant: Are you fixing your Altima yourself? What have you tried so far?

No, it just happened this morning on the way to work. it has gone out for a minute before but came back on when I turned the car on and off

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

No that's it

Submitted: 6 months ago.Category: Nissan
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Answered in 1 minute by:
1/9/2018
Nissan Mechanic: Jay, Nissan Technician replied 6 months ago
Jay
Jay, Nissan Technician
Category: Nissan
Satisfied Customers: 21,704
Experience: 20+yrs experience with Nissan & Infiniti Trained & Certified.Currently still working for Dealer
Verified

Hello my name is ***** ***** thank you for your question.

Does the Radio display work properly? Do you see volume level and all but don't hear anything? Also did you try a CD to see if the CD has sound?

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Customer reply replied 6 months ago
the display works. I can see everything but cant hear anything, not even a phone call. I have not tried a CD; don't have one.
Customer reply replied 6 months ago
I do not want a call
Nissan Mechanic: Jay, Nissan Technician replied 6 months ago

If we can, I would like to try a CD. If you can't get your hand on one. Lets try a Master Reset. This is done by disconnecting the negative battery for 15 mins.

we don't have to do the call. We can continue like this.

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Nissan Mechanic: Jay, Nissan Technician replied 6 months ago

Lets try the Master Reset and see if that resolves your issue and let me know..

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Customer reply replied 6 months ago
Ok. how do I do the reset?
Nissan Mechanic: Jay, Nissan Technician replied 6 months ago

Disconnect the negative battery cable for 15 mins.

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Customer reply replied 6 months ago
I am at work now but will have my husband do it later.
Customer reply replied 6 months ago
on the car battery?
Customer reply replied 6 months ago
u there?
Nissan Mechanic: Jay, Nissan Technician replied 6 months ago

yes on the battery.

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Customer reply replied 6 months ago
ok thanks
Nissan Mechanic: Jay, Nissan Technician replied 6 months ago

We can do that later and let me know how you make out.. Ok?

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Customer reply replied 6 months ago
sure will, thanks
Nissan Mechanic: Jay, Nissan Technician replied 6 months ago

All you would need to do is log back into JustAnswer.com and got to My Questions so you can return back to this question to let me know..

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