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The trun hatch seems to be stuck in manual operation. 2015…

Customer Question
The trun hatch seems...

The trun hatch seems to be stuck in manual operation

Mechanic's Assistant: What is the model/year of your Nissan?

2015 Nissan Murano platium

Mechanic's Assistant: Are you fixing your Murano yourself? What have you tried so far?

Checked main switch in glove compartment....the hatch unlocks but doesn’t move

Mechanic's Assistant: Is this your first time dealing with this issue?

Yes

Submitted: 7 months ago.Category: Nissan
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Answered in 5 minutes by:
12/24/2017
Nissan Mechanic: Clifton B., ASE Master Auto Tech replied 7 months ago
Clifton B.
Clifton B., ASE Master Auto Tech
Category: Nissan
Satisfied Customers: 4,859
Experience: ASE Master Certified Tech, Nissan Master Certified Tech, 12 yrs. experience in auto repair.
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hi my name is ***** ***** i will be helping you today

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Nissan Mechanic: Clifton B., ASE Master Auto Tech replied 7 months ago

i​s the switch in the glove box in the on position

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Nissan Mechanic: Clifton B., ASE Master Auto Tech replied 7 months ago

do it work whit the remote or the button on the dash ??

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Customer reply replied 7 months ago
Just unlocks but doesn’t move
Customer reply replied 7 months ago
Hello
Nissan Mechanic: Clifton B., ASE Master Auto Tech replied 7 months ago

ok the system will have to be scan to get code from the back door unit . the problem i have been seen with this is the switch in the door lock go bad causing the lock assemble with the switch to need replacing to fix the problem

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Customer reply replied 7 months ago
It was working fine until my wife shut it manually.... is there not reset function
Nissan Mechanic: Clifton B., ASE Master Auto Tech replied 7 months ago

that can cause a problem with the switch try to disconnect the battery for 30 minute see if this reset the system

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Customer reply replied 7 months ago
Ok thanks
Nissan Mechanic: Clifton B., ASE Master Auto Tech replied 7 months ago

your welcome please rate the service before you go

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Nissan Mechanic: Clifton B., ASE Master Auto Tech replied 7 months ago

y​our rating is the only way for me to get credit thanks.

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Nissan Mechanic: Clifton B., ASE Master Auto Tech replied 7 months ago

please remember rate

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