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Cannot get the car to start inside light come on but car…

Customer Question
Cannot get the car...

Cannot get the car to start inside light come on but car will not start.

Mechanic's Assistant: Just to clarify, what are the exact lights you're talking about?

Lights on the dash. Say key is not detected

Mechanic's Assistant: What is the model/year of your Nissan?

2015 murano platinum

Mechanic's Assistant: Are you fixing your Murano yourself? What have you tried so far?

Car is in garage and need to get out so I can charge my cell hurricane Irma is here

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

I pressed the button on the door because fob would not work. And when I pressed the button on door handle it opens the doors but car won't start.

Submitted: 9 months ago.Category: Nissan
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Answered in 1 minute by:
9/11/2017
Nissan Mechanic: Mike V., Nissan Technician replied 9 months ago
Mike V.
Mike V., Nissan Technician
Category: Nissan
Satisfied Customers: 27,253
Experience: Nissan factory trained and Certified Subaru Technician.
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Thank you for your question!
My name is ***** ***** give me a moment to review your question and type my reply. Thanks

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Nissan Mechanic: Mike V., Nissan Technician replied 9 months ago

This can mean the battery in the fob has failed, do you have a second key fob to try?

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Customer reply replied 9 months ago
No
Nissan Mechanic: Mike V., Nissan Technician replied 9 months ago

Ok

Some of these have a slot for you to put the remote in to the left side of the dash. The other style you hold the keyfob very close to the ignition button and press start. If the battery has failed in the remote this should help. Please try this and let me know.

It is also possible the actual problem is the battery on the car, but since it isn't recognizing the key, that's really very unlikely.

Sorry, I am unable to make a call at this time.

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Customer reply replied 9 months ago
I put the remote next to starter and sounds as if battery wouldn't connect but the battery is chagrgedb I thought u were going to call
Customer reply replied 9 months ago
Is this a joke this is an emergency and u guys are filling around
Nissan Mechanic: Mike V., Nissan Technician replied 9 months ago

I am going to opt out. I am sorry, but it's not a simple fix.

The other experts will pick up the question. This site is real and we help a lot of people. I am sorry you are in this situation, but I am unable to help.

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Nissan Mechanic: FixUrNissan, Shop Forman / Lead Tech / Parent  replied 9 months ago
FixUrNissan
FixUrNissan, Shop Forman / Lead Tech / Parent
Category: Nissan
Satisfied Customers: 1
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Phone call session started
Customer reply replied 9 months ago
Opt out. Wish I had never opted in. Will report this to Nissan. Waste of time and money
Customer reply replied 9 months ago
This was a waste of time and energy in An emergency. I want a refund. Not only didn't get assistance but didn't come close to help resolve situation but quick to charge.
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