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Chris(aka-Moose)
Chris(aka-Moose), Nissan Technician
Category: Nissan
Satisfied Customers: 621
Experience:  16 years of experience
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Jay, cant turn off my nissan immobilizer system, red light

Customer Question

ok jay, cant turn off my nissan immobilizer system, red light on dash flash when i try to start..tried following manual instructions,,, can you help
JA: Have you checked the battery's voltage?
Customer: no
JA: What is the model/year of your Nissan?
Customer: 2013 nissn altima with 32k miles
JA: Are you fixing your Altima yourself? What have you tried so far?
Customer: yes, manual said hit the button to on position wait 5 sec, than hit button in off position wait 10 sec than repeat....did not work
JA: Anything else you want the mechanic to know before I connect you?
Customer: no
Submitted: 11 months ago.
Category: Nissan
Expert:  Jay replied 11 months ago.

Hello my name is ***** ***** thank you for your question.

Are you trying to program remote / Keys?

Customer: replied 11 months ago.
no, just started when i pulled into my garage..
Customer: replied 11 months ago.
is that required?
Expert:  Jay replied 11 months ago.

The security light will not stop flashing? That is the issue?

Customer: replied 11 months ago.
issue is cant start vehicle...
Customer: replied 11 months ago.
are you there
Customer: replied 11 months ago.
if light stops flashing, will car start
Expert:  Jay replied 11 months ago.

This sounds like it could simply be a weak battery.

Does the head lights turn on?

Customer: replied 11 months ago.
come on jay a weak battery in a new car...horn works,lights work, remote control locks and open doors
Expert:  Jay replied 11 months ago.

I am not there, so I have to ask questions.

So if you press the start button 2 times with out stepping on the brake, does all the dash warning lights come on?

Customer: replied 11 months ago.
than what created the problem? i went to the nissan dealer. dealer said replace remote battery, i did at the dealership, still cant start car
Customer: replied 11 months ago.
Expert:  Jay replied 11 months ago.

Ok.. Does the brake lights work?

It's not a remote battery if you can lock and unlock the car with the remote.

Customer: replied 11 months ago.
the brake light red is lit on dash
Customer: replied 11 months ago.
emergency brake is off...
Expert:  Jay replied 11 months ago.

I mean do you see the brake lights behind the car? Place something behind the car to see if you can capture a reflection. The brake pedal signal is important signal for push button start..

Let me know.

Customer: replied 11 months ago.
checking now
Expert:  Jay replied 11 months ago.

Are you getting any error message in the information center in the dash? Like No key detected? or something or I-key Error?

Expert:  Jay replied 11 months ago.

k

Customer: replied 11 months ago.
brake lights work....and yes i do get and have gotten those errors
Expert:  Jay replied 11 months ago.

Ahh.. ok.. There is a few service bulletins which may apply to your issue. Do you know if your Basic warranty is still good? I can see it's close since your car is a 13.

Customer: replied 11 months ago.
still under warranty,,
Expert:  Jay replied 11 months ago.

One bulletin has you check for codes, if you have a particular code stored, there is a simple adjustment at the transmission for the shifter cable.

Expert:  Jay replied 11 months ago.

Try this. double tap the start button and get the ignition to come on. Then step on the brake pedal and move the shifter into neutral. Then press the start button and see if the car starts.. Keep the foot on the brake so the car does not roll.

Let me know..

Customer: replied 11 months ago.
Jay, comon im confused..how is this related..i would have to get the car towed
Customer: replied 11 months ago.
cant afford that....
Expert:  Jay replied 11 months ago.

I am asking you to try something.. it could help verify my thoughts..

See if by putting the car into neutral, see if it starts. The bulletin I am thinking off is a adjustment which affects the shifter position. Like it may not see it's in park properly at the transmission.

Expert:  Jay replied 11 months ago.

This is not a immobilizer issue. The ignition would not come on if it was.

Expert:  Jay replied 11 months ago.

Just so you know, since you are still under warranty, Road side assistance, meaning a tow service would be no charge. But that is worst case scenario

Customer: replied 11 months ago.
just tried it...did not work
Expert:  Jay replied 11 months ago.

If you place the remote over the start button and try to start the car try that.

This issue, has this happened before? If so, does it seem to be in the same spot?

Customer: replied 11 months ago.
road side assistance is part of standard warranty..i purchase extended warranty as well
Expert:  Jay replied 11 months ago.

Smart.. I always suggest extended warranties since parts are so expensive these days.

Customer: replied 11 months ago.
i did have a problem with the remote before..dealer put new battery and reprogramed key
Expert:  Jay replied 11 months ago.

Lets try something silly, cause it always seems the silly things work.

Try disconnecting the negative battery cable for 15 mins. Then connect it and then see if the car starts.

That is known as a hard reset.

Customer: replied 11 months ago.
ok jay cant do that will call toe truck in morning thank you....
Expert:  Jay replied 11 months ago.

Ok.. I understand. Please feel free to return back and let me know what the dealer found, or if you have any more questions on this?