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Changed the battery in my 09 Nissan Murano, now the display

Customer Question
is blank, the audio &...
Changed the battery in my 09 Nissan Murano, now the display is blank, the audio & climate control does not work
JA: How many miles are on the car? Do you happen to have the wiring diagram?
Customer: 87000 and no diagram
JA: When was your last tune up?
Customer: january this year
JA: Are you hoping to fix this yourself?
Customer: I would like to
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Nissan Mechanic about your situation and then connect you two.
Submitted: 1 year ago.Category: Nissan
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Answered in 11 minutes by:
5/22/2016
Nissan Mechanic: tracker40, ASE Certified Technician replied 1 year ago
tracker40
tracker40, ASE Certified Technician
Category: Nissan
Satisfied Customers: 12,961
Experience: ASE Master Certified,35 years experience, Shop owner, electrical specialist
Verified
Hello, there are several different options for the AV unit, do you have navigation? DVD system? base audio? what size screen do you have? Have you done or tried anything?
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Customer reply replied 1 year ago
Checked the fuses in the 2 fuse panels, Bose audio
Nissan Mechanic: tracker40, ASE Certified Technician replied 1 year ago
Thanks, ***** ***** a bit more information you did not answer in effort to help, I will opt out and open the post to the other experts, Sorry I could not help
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Nissan Mechanic: Jay, Nissan Technician replied 1 year ago
Jay
Jay, Nissan Technician
Category: Nissan
Satisfied Customers: 20,672
Experience: 20+yrs experience with Nissan & Infiniti Trained & Certified.Currently still working for Dealer
Verified
Hello my name is ***** ***** thank you for your question. try disconnecting the negative battery cable for 15 mins. Then connect it for me and see if the hard reset got your radio and climate control working again. Let me know..
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Customer reply replied 1 year ago
That did not work
Nissan Mechanic: Jay, Nissan Technician replied 1 year ago
Do you have a test light? Did you jump start the car? Can you read a wiring diagram?
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Customer reply replied 1 year ago
The car was jump started. I don't have a test light. I can read a wiring diagram
Nissan Mechanic: Jay, Nissan Technician replied 1 year ago
I have seen if jump cables are not connected to the battery in the proper sequence it can cause a voltage surge damaging control units. Sequence meaning, positive connected first, then negative. Then negative removed first and then positive. Do you have navigation?
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Customer reply replied 1 year ago
No navigation. The cables were used properly
Nissan Mechanic: Jay, Nissan Technician replied 1 year ago
Ok.. Is this a Base audio system or a Bose Audio system?
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Customer reply replied 1 year ago
It is a Bose system
Nissan Mechanic: Jay, Nissan Technician replied 1 year ago
Do you have the 7 inch display for the air conditioning?
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Nissan Mechanic: Jay, Nissan Technician replied 1 year ago
https://dl.dropboxusercontent.com/u/105565483/2a.pdf That is the complete Radio and Air condition chapters from the factory service manual for you. This information should help you with your issue. Please download it as I do not keep this information available long in my dropbox. Do you have any more questions on this?
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Customer reply replied 1 year ago
I don't have the capability of checking this
Nissan Mechanic: Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems replied 1 year ago
Chad Farhat
Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems
Category: Nissan
Satisfied Customers: 4,152
Experience: Owner at Carolina Auto Service & Sales , 20 years Experience in Foreign & Domestic vehicles
Verified
HEY MY NAME IS ***** ***** I WILL TRY TO ASSIST YOU .IF U DONT HAVE A TEST LGHT , GO TO THE UNDER HOOD FUSE BOX & RECHECK THE FUSES AGAIN IN CASE U MISSED ONE PUll them one at the time and try to see visualy if they are Broken ,Under the hood fuse box DOES has a fuse for the Audio system it could have blown while changing the battery .Try that let me know, then we can go further , next will need to pull the head unit out to check for power or a missing ground But If your not comfortable doing that I suggest take it to a local repair shop, cause it will be hard knowing he issue with out this info. Good luck .
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Nissan Mechanic: Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems replied 1 year ago
BUt if u do want to do it yourself , I can walk you thru it step by step, I will be happy to offer that to you for a premium.Thanks.
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Customer reply replied 1 year ago
I appreciate your help, went thru the fuses multiple times. Looking like I made to go to the dealer.
Nissan Mechanic: Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems replied 1 year ago
I m glad you are satisfied with my answer .A 5 star positive rating is appreciated . Please let me know if u have anymore questions on that same issue, you can always come back to this post and for follow ups.You rating me is how I get compensated . Thanks again . Good luck.
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Nissan Mechanic: Jay, Nissan Technician replied 1 year ago
Let me know if you have any more questions on this. Thanks Jay!
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Nissan Mechanic: Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems replied 1 year ago
Let me know if you have any more questions for me . Thanks
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Nissan Mechanic: Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems replied 1 year ago
hi , Did u take it to dealer? did u get resolved ?
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Chad Farhat
Chad Farhat
Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems
Category: Nissan
Satisfied Customers: 4,152
4,152 Satisfied Customers
Experience: Owner at Carolina Auto Service & Sales , 20 years Experience in Foreign & Domestic vehicles

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