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My name is ***** *****. We had tighten the battery on the…

Customer Question
My name is *****...

My name is ***** *****. We had tighten the battery on the xterra. By doing this the alarm system will not allow us to restart the car. We do not have the book and the dealer is closed

Mechanic's Assistant: Thanks. Can you give me any more details about your issue?

We can not turn off the security system to start the car.

Submitted: 2 years ago.Category: Nissan
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3/6/2016
Nissan Mechanic: Jay, Nissan Technician replied 2 years ago
Jay
Jay, Nissan Technician
Category: Nissan
Satisfied Customers: 21,503
Experience: 20+yrs experience with Nissan & Infiniti Trained & Certified.Currently still working for Dealer
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Hello my name is ***** ***** thank you for your question.

Is the alarm going off? If so, which lights are flashing exactly?

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Customer reply replied 2 years ago
The is not going off its not allowing us to start the car we need to know how to disable the security system so we can start the car. We talk to one mechanic and he said because we removed the battery the security system shut the car down
Nissan Mechanic: Jay, Nissan Technician replied 2 years ago

If it's the factory security system, use the mechanical key to lock and unlock the truck.

When you lock it with the key, watch the security light. See if it turns solid for 10 to 20 seconds and then blinks. If it does, then use the key to unlock the door once it starts to blink and that would verify that the factory alarm is disabled.

Give that a try and let me know..

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Customer reply replied 2 years ago
The light is flashing in side the truck so we know the alarm is keeping the car from starting
Nissan Mechanic: Jay, Nissan Technician replied 2 years ago

The factory security light is suppose to blink. Follow the steps like I stated and let me know if the alarm is working as I stated.

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Customer reply replied 2 years ago
It didn't work know it says VDC off
Nissan Mechanic: Jay, Nissan Technician replied 2 years ago

When you have the Key in the ON position that is known as bulb check, so you will see all warning lights on.

When you have the truck off, and all doors closed and you lock the truck with the key, the security light does not turn solid?

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Customer reply replied 2 years ago
The light is still flashing after we are inside the truck and followed all steps doors locked ect..
Customer reply replied 2 years ago
A mechanic was here and check the battery it has a full charge. It's the security system
Nissan Mechanic: Jay, Nissan Technician replied 2 years ago

Not inside the truck, use the mechanical key while outside the truck and lock it and check the security light.

Are you hearing any type of relay clicking on and off ?

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Nissan Mechanic: Jay, Nissan Technician replied 2 years ago

If you are hearing a relay clicking, and there is no lights flashing, then you have a after market alarm. It is not factory.

How handy are you?

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Customer reply replied 2 years ago
My husband is very handy
Nissan Mechanic: Jay, Nissan Technician replied 2 years ago

What he will need to do is look under the drivers side dash area for the After Market Alarm Control Unit. Once located, unplug it's one main connector. Here is a image of what it should look like, and which plug needs to be unplugged.

https://dl.dropboxusercontent.com/u/105565483/After%20market%20Alarm%20control%20unit%20unplugged.jpg

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Customer reply replied 2 years ago
We have looked every were there is no after market alarm. We are following the steps over and over its not working and even the mechanic could not figure it out.
Nissan Mechanic: Jay, Nissan Technician replied 2 years ago

What year Xterra is this?

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Customer reply replied 2 years ago
2006
Nissan Mechanic: Jay, Nissan Technician replied 2 years ago

The security light that you see blinking, is it in the meter area and looks like a car with a key in it?

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Customer reply replied 2 years ago
it is
Nissan Mechanic: Jay, Nissan Technician replied 2 years ago

That light is not turning solid when you have all doors closed and you lock the car with the key? Solid for only 10 to 20 seconds..

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Customer reply replied 2 years ago
it turned solid and we then unlocked the car and it started to flash again
Nissan Mechanic: Jay, Nissan Technician replied 2 years ago

That is normal for it to do that. I was looking for it to turn solid, cause that means using the key is arming and disarming the security system, so the factory security system is not your issue.

Does the engine turn over and not start?

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Customer reply replied 2 years ago
Well I'll have to have it towed to a shop the radio and everything is working it just won't start. Very strange it's not the alarm.
Nissan Mechanic: Jay, Nissan Technician replied 2 years ago

Does the engine turn over and not start? or does nothing happen when you turn the key?

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Nissan Mechanic: Jay, Nissan Technician replied 2 years ago

Is the security light ON solid when the key is in the ON position? or is it off?

This would tell me if it's the immobilizer system ( this is the chip in the Key for the truck to start ).

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Customer reply replied 2 years ago
The engine doesn't turn over and the alarm light is solid
Nissan Mechanic: Jay, Nissan Technician replied 2 years ago

If the security light is solid when the key is in the ON position in the ignition means there is a key programming issue. How ever, the engine should turn over but not start.

Do you have another key you can try?

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Customer reply replied 2 years ago
No the dealer has the other
Nissan Mechanic: Jay, Nissan Technician replied 2 years ago

Why does the dealer have the other key?

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Customer reply replied 2 years ago
Because we are paying payments. They only gave us one key. I'll have to call them when they open tomorrow
Customer reply replied 2 years ago
The key looks fine we opened it and the inside looks new
Nissan Mechanic: Jay, Nissan Technician replied 2 years ago

It sounds like this key is not programmed to the truck, where the one the dealer has maybe.

Is this truck in the dealer parking lot?

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Customer reply replied 2 years ago
It's been working for the last month. We can't mess with it anymore I have kids who need to eat and go to school tomorrow I'll have to worry with it tomorrow
Nissan Mechanic: Jay, Nissan Technician replied 2 years ago

Well I would get the other key from the dealer. This is a key issue where it can't read the chip in the key if the security light is ON solid when the key is turned to the ON position.

You can try this to see if it will come out of lock mode, but if not, then we will need to get the other key from the dealer to see if that key works.

https://dl.dropboxusercontent.com/u/105565483/Lock%20Mode%201.jpg

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