Nissan

Nissan Repair Questions? Ask a Mechanic for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Nissan

My 2012 Infiniti G37 won't start. trying to leave starbucks

Customer Question
my 2012 Infiniti G37 won't...
my 2012 Infiniti G37 won't start. trying to leave starbucks and the key light is on the dash and my key won't do anything. Car won't lock even using the inside buttons
Submitted: 2 years ago.Category: Nissan
Show More
Show Less
Ask Your Own Nissan Question
Answered in 9 minutes by:
10/1/2015
Nissan Mechanic: Jay, Nissan Technician replied 2 years ago
Jay
Jay, Nissan Technician
Category: Nissan
Satisfied Customers: 20,982
Experience: 20+yrs experience with Nissan & Infiniti Trained & Certified.Currently still working for Dealer
Verified

Hi, My name is*****'m happy to help you. During our conversation, I may be presenting you with different things to try, and ask you some Questions to get a better understand of the issue so I can answer your question properly. So stick with me to the end, and I am sure we should be able to get this issue resolved for you!

Did you try inserting the remote into the remote slot to see if it would start?

Ask Your Own Nissan Question
Customer reply replied 2 years ago
I tried that. It is as if the car is on meaning the radio will play. However, the lock on the door won't work, nor with the key. The brake is stiff.
Nissan Mechanic: Jay, Nissan Technician replied 2 years ago

How long were you at Starbucks for?

Ask Your Own Nissan Question
Customer reply replied 2 years ago
I don't want switch to a phone
Customer reply replied 2 years ago
it happened the second I shut my car off
Nissan Mechanic: Jay, Nissan Technician replied 2 years ago

We don't have to. That is only a option that is available if you would like to go that route

does the head lights work? Did you check your Battery connections?

Ask Your Own Nissan Question
Customer reply replied 2 years ago
frustrating, all the dang pop ups that keep coming up about a call...lights work, batter connections seem to be fine
Nissan Mechanic: Jay, Nissan Technician replied 2 years ago

Sorry, I have no control over that...

Is the steering wheel locked? Meaning if you use force, can you turn it?

Ask Your Own Nissan Question
Customer reply replied 2 years ago
steering wheel is not locked, brake is hard
Customer reply replied 2 years ago
radio works, push button key is showing "on"
Nissan Mechanic: Jay, Nissan Technician replied 2 years ago

The brake pedal will get hard after pushed a few times when the car is off.

if you press the start button with out stepping on the brake, do you get any type of message in the message center?

Ask Your Own Nissan Question
Customer reply replied 2 years ago
nothing
Nissan Mechanic: Jay, Nissan Technician replied 2 years ago

Oh.. Ignition comes on? All warning lights in the dash if you press the start button 2 times?

Ask Your Own Nissan Question
Customer reply replied 2 years ago
no, nothing changes when I push the key. dash lights are not on, just the radio. ac won't turn on
Nissan Mechanic: Jay, Nissan Technician replied 2 years ago

So you can turn the ignition off, and it will go into ACC mode for the radio to work?

Ask Your Own Nissan Question
Customer reply replied 2 years ago
no... nothing changes regardless of what I do including pushing the ignition button. The radio power is stuck to being on. Again, nothing I do, push, etc... changes anything
Nissan Mechanic: Jay, Nissan Technician replied 2 years ago

I have something I want to try.. Do you have a 10 mm wrench available? I think the car needs a hard reset.

Ask Your Own Nissan Question
Customer reply replied 2 years ago
no I don't
Nissan Mechanic: Jay, Nissan Technician replied 2 years ago

When I see weird electrical issues like this, and based on everything you are telling me, I would disconnect the negative battery cable for 15 mins. Then connect it and see if it will respond.

Since the car is a 2012, you have a 4 year or 60k mile bumper to bumper warranty. So worst case, you would call Infiniti and they would send a tow truck out to pick it up for you. The link below has their phone number if you need to call them for road side assistance.

https://dl.dropboxusercontent.com/u/105565483/Infiniti%20number.jpg

Do you have any more questions on this?

Ask Your Own Nissan Question
Customer reply replied 2 years ago
it's under warranty.I am assuming I don't have to pay since we didn't resolve anything?
Customer reply replied 2 years ago
I meant pay you
Nissan Mechanic: Jay, Nissan Technician replied 2 years ago

Well... I did spend some time with you trying to determine your issue. It's not really my fault if it's something we can't determine with out the use of special tools.

Ask Your Own Nissan Question
Customer reply replied 2 years ago
but nothing helped, I could have talked to the man in the coffee shop.
Nissan Mechanic: Jay, Nissan Technician replied 2 years ago

I understand your felling, but this is a paid service.

I will put you in for a refund.

Ask Your Own Nissan Question
Nissan Mechanic: Jay, Nissan Technician replied 2 years ago

The only thing we did not try is jump starting the car? ... I just thought of that... But 'road side would need to do that for you if you have no one that can help you.

Ask Your Own Nissan Question
Ask Jay Your Own Question
Jay
Jay
Jay, Nissan Technician
Category: Nissan
Satisfied Customers: 20,982
20,982 Satisfied Customers
Experience: 20+yrs experience with Nissan & Infiniti Trained & Certified.Currently still working for Dealer

Jay is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I was in trouble with an electrical issue with my brand new Nissan. I frantically went online trying to find help and luckily I found your site. I reached a NISSAN tech named RIP. He was absolutely tremendous and helped me work through the issue. What a pro!

cjazLexington, KY

I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry.

Stephanie PElm City, NC

used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future.

David L.Richmond, TX

9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much.

PhilMarysville, CA

Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible.

CharlesWalnut Creek, CA

As a single woman, I really appreciate an excellent and affordable opinion.
Thank you Geordie, I will not hesitate to contact justanswer in the future!

SueCharleston, WV

Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff.

JimCastleberry, FL

< Previous | Next >

Meet the Experts:

Chris(aka-Moose)

Chris(aka-Moose)

Nissan Technician

664 satisfied customers

16 years of experience

Tim Mohr

Tim Mohr

ASE MASTER TECH

584 satisfied customers

30 YRS EXPERIENCE, FOREIGN AND DOMESTIC, GAS AND DEISEL

Marty

Marty

ASE Certified Technician

152 satisfied customers

ASE & Bosch master tech. 30 years experience.

Mike V.

Mike V.

Nissan Technician

9,332 satisfied customers

Nissan factory trained and Certified Subaru Technician.

Ron

Ron

ASE Certified Technician

555 satisfied customers

34 years of automotive Repair

Anthony

Anthony

ASE Certified Technician

332 satisfied customers

ASE Master Automobile Technician with over 18 years exp. in this field.

Richard

Richard

ASE Certified Technician

92 satisfied customers

Nissan Tech ASE certified technician

< Previous | Next >

Related Nissan Questions
2006 nissan altima: The shift interlock solenoid..shifter..assembly
I have a 2006 nissan altima with a 2.5 engine. The shift interlock solenoid is not actuating thus not releasing the lock in the shifter assembly. I removed the shifter assy. and checked for power goin… read more
Mike V.
Mike V.
Nissan Technician
High School or GED
9,332 satisfied customers
nissan murano: bcm..steering wheel under and the passenger side
i have this nissan murano, please i want someone to tell me where the immu or bcm unit is fixed at, i have checked the steering wheel under and the passenger side of front but could not find it...… read more
Jake
Jake
Vocational, Technical or Trade Scho
292 satisfied customers
G35 Sport: I have a locked steering wheel with keyless ignition.
I have a locked steering wheel with keyless ignition. I have changed the keyless batt and checked the car batt (12.69V). I have rocked the wheel back and forth with the start button pressed genlty and… read more
Jay
Jay
Nissan Technician
20,982 satisfied customers
Frontier: steering wheel frozen, key in ignition won't turn
Frontier: steering wheel frozen, key in ignition won't turn to start engine … read more
Jake
Jake
Vocational, Technical or Trade Scho
292 satisfied customers
I have a 2014 Nissan Sentra and the steering wheel column
I have a 2014 Nissan Sentra and the steering wheel column has slid back out some brackets. What is supposed to keep the steering will in the brackets? Thanks, Derek… read more
Jay
Jay
Nissan Technician
20,982 satisfied customers
Steering wheel is crooked but the tires are straight. The
Steering wheel is crooked but the tires are straight. The ignition will not turn. I know the steering wheel has to be straightened but I cannot do it … read more
Mechanic01
Mechanic01
1,716 satisfied customers
My 2010 rogue awd has a vibration in the steering wheel when
my 2010 rogue awd has a vibration in the steering wheel when I reach 30 to 40 mph. Once past that speed the vibration goes away. What do you think it is? … read more
ggrote1
ggrote1
Vocational, Technical or Trade Scho
13 satisfied customers
My steering wheel is locked, and I can not turn the key.. I
My steering wheel is locked, and I can not turn the key.. … read more
Chris(aka-Moose)
Chris(aka-Moose)
Nissan Technician
Vocational, Technical or Trade School
664 satisfied customers
The radio doesn't work. Started with the steering wheel
The radio doesn't work. Started with the steering wheel controls and the volume would go down anytime you hit any button. Fuses are good. … read more
Jake
Jake
Vocational, Technical or Trade Scho
292 satisfied customers
Steering wheel shakes without braking at 110klm -120klm.
steering wheel shakes without braking at 110klm -120klm … read more
Jay
Jay
Nissan Technician
20,982 satisfied customers
I cant turn on the ignition. The steering wheel is locked.
im trying to unlock the steering wheel and turning the ignition … read more
kalamykid
kalamykid
Pactor automotive
Vocational, Technical or Trade Scho
97 satisfied customers
I have altima 2013 steering wheel has become very tight
Hi i have altima 2013 steering wheel has become very tight suddenly when i started the car today … read more
David Craig
David Craig
OWNER/MECHANIC
Associates
4,420 satisfied customers
I have 2013 Nissan Altima and the steering wheel will not
I have 2013 Nissan Altima and the steering wheel will not lock. So therefore the car will not start. Can anyone tell me where the steering wheel lock module is and how can I get my steering wheel to l… read more
Jay
Jay
Nissan Technician
20,982 satisfied customers
Cannot use Fob to unlock car. Car steering wheel is locked.
Cannot use Fob to unlock car. Car steering wheel is locked. Cannot push button to start … read more
Mike V.
Mike V.
Nissan Technician
High School or GED
9,332 satisfied customers
I have a 2009 Nissan 370 Z and I guess the steering wheel
Good morning. I have a 2009 Nissan 370 Z and I guess the steering wheel lock went bad yesterday. I had never heard of this issue and got onto the blog to try and figure something out. I've tried tappi… read more
Jay
Jay
Nissan Technician
20,982 satisfied customers
Steering wheel is locked, my daughter is stuck, she puts the
my daughter is stuck, she puts the key in and cant turn the key or the wheel … read more
Jay
Jay
Nissan Technician
20,982 satisfied customers
Vibration in the steering wheel...a "twitch" at low speed
Hi, vibration in the steering wheel...a "twitch" at low speed becomes a vibration at highway speed. … read more
Mike V.
Mike V.
Nissan Technician
High School or GED
9,332 satisfied customers
The steering wheel is locked and the brake won't go down,
The steering wheel is locked and the brake won't go down … read more
Jay
Jay
Nissan Technician
20,982 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x