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Chris(aka-Moose)
Chris(aka-Moose), Nissan Technician
Category: Nissan
Satisfied Customers: 621
Experience:  16 years of experience
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Murano: My wife's murano started running rough and loosing

Customer Question

My wife's murano started running rough and loosing power. The engine seems to run best at 80 km per hour. It had a recent oil change.
Submitted: 2 years ago.
Category: Nissan
Expert:  Jay replied 2 years ago.
Hi, My name is*****'m happy to help you. During our conversation, I may be presenting you with different things to try, and ask you some Questions to get a better understand of the issue so I can answer your question properly. So stick with me to the end, and I am sure we should be able to get this issue resolved for you! Can you check the oil level for me. It could be that it is over filled. Here is a video on how to check it. Make sure you check it after the car has not been running for 5 to 10 mins. Then check it. https://www.youtube.com/watch?v=5uih27KiKMo
Customer: replied 2 years ago.
I'm not at the car, I will have to get her to check it. She is 800 km away in british columbia
Customer: replied 2 years ago.
It was running fine for sever hundred kilometres after the oil change.
Expert:  Jay replied 2 years ago.
We need to start with the basics. Also does she have a service engine soon light on when the car is running?
Customer: replied 2 years ago.
I'm struggling to contact her. Standby
Expert:  Jay replied 2 years ago.
ok.. I am going to take my dog for a quick walk. I will be back in like 10 min
Customer: replied 2 years ago.
ok
Expert:  Jay replied 2 years ago.
Back when ever your ready
Customer: replied 2 years ago.
ok I just about got her
Customer: replied 2 years ago.
she said the low battery light was on
Expert:  Jay replied 2 years ago.
The Battery light?
Customer: replied 2 years ago.
I think so, I will confirm
Customer: replied 2 years ago.
serve need soon light was on
Customer: replied 2 years ago.
just engine lightservice need soon
Expert:  Jay replied 2 years ago.
ok.. Battery Light and Service Engine Soon light are on?
Customer: replied 2 years ago.
no just service need soon
Expert:  Jay replied 2 years ago.
Ok.. Well as long as it's not flashing, that is good.
Are you in California?
Customer: replied 2 years ago.
The light was steadyi'm in alberta
Customer: replied 2 years ago.
Under 60 it would sputter
Customer: replied 2 years ago.
ran some what at 80 KM/hr
Expert:  Jay replied 2 years ago.
Oh, your in Canada.
Ok.. Well first thing we need to determine what type of direction is needed to help resolve this issue is to have the car scanned to see what code you have.
When the Service Engine Soon light comes on, that means the computer has detected a fault and generated a code pointing to the system that has the fault. I know here in the US we have Auto Zones that offer free scans. Do you know if you have any auto parts stores that offer the same thing?
Customer: replied 2 years ago.
she is in an isolated area - a small town call Riondel. No garage
Customer: replied 2 years ago.
called Riondel
Expert:  Jay replied 2 years ago.
Auto Parts Stores may offer this service. Since she is in a isolated area, this makes it harder to determine. Especially if we can't get the code.
How long is she gone for? Will she be back later or tomorrow?
Customer: replied 2 years ago.
She is gone until Sunday. The car might not make it back in it present condition
Customer: replied 2 years ago.
is there anything she can check?
Expert:  Jay replied 2 years ago.
That is what I was thinking as well after looking up where that place was.
We need to have the car scanned for codes and see what codes she has. The is the only real way to getting a idea if the car is safe to drive and if she can make it home.
She will need to work on calling Auto Parts stores, or local repair shops to see if any can read the codes. Once you get them, return back and let me know the codes and I will continue to help you. I will also be able to tell you if the car is safe to drive or not.
Let me know..