Infiniti

Infiniti repair questions? Ask a mechanic for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My EX-35 passenger door wont open. I suspect a faulty

Customer Question
My EX-35 passenger door...

My EX-35 passenger door wont open. I suspect a faulty actuator. How do I get the door open to replace it?

Mechanic's Assistant: What year is your EX35?

2012

Mechanic's Assistant: Are you fixing your EX35 yourself? What have you tried so far?

Yes - nothing. I can't get the door open

Submitted: 23 days ago.Category: Infiniti
Show More
Show Less
Ask Your Own Infiniti Question
Answered in 18 minutes by:
5/30/2018
Infiniti Mechanic: peterpete190, Auto Technician replied 22 days ago
peterpete190
peterpete190, Auto Technician
Category: Infiniti
Satisfied Customers: 32,603
Experience: Auto repair Technician with 17 years experience.Past ASE and other certifications.
Verified

Hi, my name is ***** ***** I will be happy to assist with this today. In some cases, I may need more info to assist better. I apologize for any delay.
I try to be here most weekdays and some weekends. If you respond and I do not respond back right away I will do so as soon as I can.

If the door will not open from the inside or the outside usually this is the latch itself at fault. The lock can jamb in the latch causing this issue here or the latch release will fail internally.

Unfortunately in this situation with the door closed the only way to access the latch to replace it is by removing the door interior trim paneling then using a flat blade screwdriver or a locksmith to try and manually move the latch levers to open it.

When the door is stuck closed like this here this usually damaged the door paneling when it is removed to where the paneling has to then be repaired after the latch is replaced or the paneling replaced. There is no easy way to do this as usually the paneling has to have all screws removed that you can access and then pried off.

You can also try and contact a locksmith to see if they can use their tools from the outside of the vehicle to try and open it without damaging anything as sometimes this can be done.

But unfortunately, these are the only ways to open it when it is stuck closed like you see here.

If more help is needed, use the reply tab to continue our conversation. If no further assistance is needed, kindly rate my service, your 5-star rating is appreciated ( should be a link to click on here or above). You can rate at any time and we can continue to work on your question as this will not close out your question. I work on delivering the best answer and help here but in some cases, it can be difficult to do without seeing the vehicle.

Thanks, Pete

Ask Your Own Infiniti Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an infiniti mechanicLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask peterpete190 Your Own Question
peterpete190
peterpete190
peterpete190, Auto Technician
Category: Infiniti
Satisfied Customers: 32,603
32,603 Satisfied Customers
Experience: Auto repair Technician with 17 years experience.Past ASE and other certifications.

peterpete190 is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I was in trouble with an electrical issue with my brand new Nissan. I frantically went online trying to find help and luckily I found your site. I reached a NISSAN tech named RIP. He was absolutely tremendous and helped me work through the issue. What a pro!

cjazLexington, KY

I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry.

Stephanie PElm City, NC

used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future.

David L.Richmond, TX

9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much.

PhilMarysville, CA

Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible.

CharlesWalnut Creek, CA

As a single woman, I really appreciate an excellent and affordable opinion.
Thank you Geordie, I will not hesitate to contact justanswer in the future!

SueCharleston, WV

Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff.

JimCastleberry, FL

< Previous | Next >

Meet the Experts:

Jay

Jay

Certified Infiniti Technician

4,252 satisfied customers

20+years, Nissan and Infiniti experience and currently now working for a Infiniti Dealer

Ryan

Ryan

Infiniti Master Tech

890 satisfied customers

Infiniti Master available by request Thank you!!!

ROY

ROY

Nissan Master

189 satisfied customers

Nissan Master and ASE certified Master Technician

Mike O.

Mike O.

Infiniti Master technician

113 satisfied customers

18 years Nissan/Infiniti experience

Ron Z.

Ron Z.

- Infinity Tech -

113 satisfied customers

18+yrs experience. State Inspector and Infinity Diagnostics

George H.

George H.

ASE Certified Technician

101 satisfied customers

ASE Master Tech 15+ years

Mike Kelly

Mike Kelly

Infiniti Mechanic

62 satisfied customers

17 years experience as an auto mechanic, foreign and domestic. 5 years running my own repair business.

< Previous | Next >

Related Infiniti Questions
The right rear window goes down by itself and won't go back
The right rear window goes down by itself and won't go back up . Sometime I start the car and it will go back up by itself . All the other windows work fine . But recently the drivers window acts up … read more
Jay
Jay
Certified Infiniti Technician
Vocational, Technical or Trade Scho
4,252 satisfied customers
The other day I took it for a wash and they parked it and
the other day I took it for a wash and they parked it and left the blinkers on and it died accidently I put the jumper cables on wrong and I blew the fuse connect to the battery so I replaced that pie… read more
Mechanic01
Mechanic01
2,798 satisfied customers
The transmission on my QX60 Hybrid has a delay when starting
The transmission on my QX60 Hybrid has a delay when starting from a stop light. … read more
Jay
Jay
Certified Infiniti Technician
Vocational, Technical or Trade Scho
4,252 satisfied customers
Was driving and the no key light came on. I pulled over and
Was driving and the no key light came on. I pulled over and restarted the car, it then cut off and says no keys and won't start. … read more
carguy1
carguy1
technician
High School or GED
16,576 satisfied customers
I have a 1998 Fiat Barchetta and the airbag light has
I have a 1998 Fiat Barchetta and the airbag light has suddenly lit up on the dash. There is not much info in the handbook, so can anybody help to fix this issue?… read more
Matt
Matt
Engineer
Bachelor\u0027s Degree
22 satisfied customers
I do all my own repairs and have a 99 Q45t with a bad
Hi, I do all my own repairs and have a 99 Q45t with a bad ignition switch. Is there a way to remove the key cylinder and collar, which looks like a very proprietary factory assembled you can't take it… read more
Jay
Jay
Certified Infiniti Technician
Vocational, Technical or Trade Scho
4,252 satisfied customers
Rear hatch gate will not stay up. 2006. Nothing so far the
nothing so far the gate will open and close right back … read more
Jay
Jay
Certified Infiniti Technician
Vocational, Technical or Trade Scho
4,252 satisfied customers
I have a 2009 g37 xs sedan. i'm trying to find a front
i have a 2009 g37 xs sedan. i'm trying to find a front bumper, driver front fender and headlight that i believe is an adaptive headlight. i can't find part numbers for any of these. i know it has adap… read more
Mechanic01
Mechanic01
2,798 satisfied customers
Driving normal speed slowed to 20 so pulled over to park,
driving normal speed slowed to 20 so pulled over to park, Car will not get out of Park now no matter what I try. … read more
Jay
Jay
Certified Infiniti Technician
Vocational, Technical or Trade Scho
4,252 satisfied customers
The electric door locks keep unlocking constantly when the
The electric door locks keep unlocking constantly when the vehicle is turned off. Sometimes it happens while driving. … read more
Jay
Jay
Certified Infiniti Technician
Vocational, Technical or Trade Scho
4,252 satisfied customers
Late 2007 model g35 sedan 6mt it's been sitting for about 5
Late 2007 model g35 sedan 6mt it's been sitting for about 5 months. Just recently I drove it for about a mile CDC and slip light came on. When I shut off the car and start back on tried to get them sc… read more
carguy1
carguy1
technician
High School or GED
16,576 satisfied customers
I have a 2006 nissan titan off road 4wd....I was getting a
Hello, I have a 2006 nissan titan off road 4wd....I was getting a random slip light with limp mode so first I change out the rear wheel speed sensors.....slip limp mode happened again so replaced the … read more
Jay
Jay
Certified Infiniti Technician
Vocational, Technical or Trade Scho
4,252 satisfied customers
2001 Infinity QX4 3.5 DOHC VIN: JNRDR07X71W100864 Need labor
2001 Infinity QX4 3.5 DOHC VIN: JNRDR07X71W100864 Need labor time and directions to change the alternator… read more
Anthony P.
Anthony P.
high school
584 satisfied customers
Backup camera system on 2008 infiniti Q56 fuzze lines on
backup camera system on 2008 infiniti Q56 fuzze lines on screen … read more
Jay
Jay
Certified Infiniti Technician
Vocational, Technical or Trade Scho
4,252 satisfied customers
My g37 is indicating no key and will not start, replaced fob
my g37 is indicating no key and will not start, replaced fob batteries with new quality battery nothing … read more
Mechanic01
Mechanic01
2,798 satisfied customers
Rattle under the hood. Happens around 20 under load. About
Rattle under the hood. Happens around 20 under load … read more
Jay
Jay
Certified Infiniti Technician
Vocational, Technical or Trade Scho
4,252 satisfied customers
Thank you. I will go ahead get the sensor replaced for p0340
Thank you Mike . I will go ahead get the sensor replaced for p0340 first then however when I brake my front rattles I think it's the rotors needs to get shaven off since it's been sitting in Missouri … read more
carguy1
carguy1
technician
High School or GED
16,576 satisfied customers
I need to replace the passenger side ballast on my 2008
I need to replace the passenger side ballast on my 2008 infiniti g35. Im trying to figure out if i need to remove the bumper or if there is another way … read more
Mechanic01
Mechanic01
2,798 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x