Infiniti

Infiniti repair questions? Ask a mechanic for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have 2013 infiniti g37. Basically its been in a car

Customer Question
I have 2013 infiniti...

I have 2013 infiniti g37

Mechanic's Assistant: Are you fixing your G37 yourself? What have you tried so far?

Basically its been in a car accident airbags blew i replaced the dashboard with new Airbags started the car the cluster guages werent working gas temp speed and tachometer the lcd display worked i double checked all connections in cluster they were fine so i thought maybe i hooked up something wrong in stereo head unit disconected it and tried to turn on the car with it disconnected ignition turned on didnt crank and i was unable to turn off ignition so i pulled the negative lead ..connected the stereo unit back up ..conected the battery ..push the start button ignition turns onn headlight turn on radiator fans turn on and red car with key in it symbol in the cluster is on ..ignition doesnt turn off until i pull the battery

Mechanic's Assistant: Have you checked the fuses? Have you checked the bulbs?

Checked litelarly all fuses

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

That is it

Submitted: 3 months ago.Category: Infiniti
Show More
Show Less
Ask Your Own Infiniti Question
Customer reply replied 3 months ago
Thu cluster guage can wait i guess i need to start the car somehow. Why would the car become unresponsive and ignition wont turn off
Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Answered in 26 minutes by:
3/19/2018
Infiniti Mechanic: Jay, Certified Infiniti Technician replied 3 months ago
Jay
Jay, Certified Infiniti Technician
Category: Infiniti
Satisfied Customers: 4,276
Experience: 20+years, Nissan and Infiniti experience and currently now working for a Infiniti Dealer
Verified

Hello my name is ***** ***** thank you for your question.

If you turn the ignition to the ON position, and you go to operate the air controller does that work properly?

Ask Your Own Infiniti Question
Customer reply replied 3 months ago
Didnt try that not home right now but will try when i get home
Customer reply replied 3 months ago
Is there anything else i should check? And if it does or doesnt work what would be my next step? Thank you
Infiniti Mechanic: Jay, Certified Infiniti Technician replied 3 months ago

I do know that Unified Meter / AC amp connectors fit into the radio which can cause the cluster issue. So maybe we should continue this when you get home.

Ask Your Own Infiniti Question
Customer reply replied 3 months ago
ok thank you
Infiniti Mechanic: Jay, Certified Infiniti Technician replied 3 months ago

No problem. If you take out the front instrument plate, you will see two connectors that have yellow tape on them. Those go to the Unified Meter AC amp above the radio.

Ask Your Own Infiniti Question
Customer reply replied 3 months ago
how about the red car with key symbol in the cluster mean its on
Customer reply replied 3 months ago
what could get messed up with me turning on ignition with the radio and unified meter ac amp disconnected
Infiniti Mechanic: Jay, Certified Infiniti Technician replied 3 months ago

One thing at a time.. It may or may not cause Ecm communication issues...

Ask Your Own Infiniti Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an infiniti mechanicLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jay Your Own Question
Jay
Jay
Jay, Certified Infiniti Technician
Category: Infiniti
Satisfied Customers: 4,276
4,276 Satisfied Customers
Experience: 20+years, Nissan and Infiniti experience and currently now working for a Infiniti Dealer

Jay is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I was in trouble with an electrical issue with my brand new Nissan. I frantically went online trying to find help and luckily I found your site. I reached a NISSAN tech named RIP. He was absolutely tremendous and helped me work through the issue. What a pro!

cjazLexington, KY

I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry.

Stephanie PElm City, NC

used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future.

David L.Richmond, TX

9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much.

PhilMarysville, CA

Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible.

CharlesWalnut Creek, CA

As a single woman, I really appreciate an excellent and affordable opinion.
Thank you Geordie, I will not hesitate to contact justanswer in the future!

SueCharleston, WV

Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff.

JimCastleberry, FL

< Previous | Next >

Meet the Experts:

Jay

Jay

Certified Infiniti Technician

4,276 satisfied customers

20+years, Nissan and Infiniti experience and currently now working for a Infiniti Dealer

Ryan

Ryan

Infiniti Master Tech

890 satisfied customers

Infiniti Master available by request Thank you!!!

ROY

ROY

Nissan Master

189 satisfied customers

Nissan Master and ASE certified Master Technician

Mike O.

Mike O.

Infiniti Master technician

113 satisfied customers

18 years Nissan/Infiniti experience

Ron Z.

Ron Z.

- Infinity Tech -

113 satisfied customers

18+yrs experience. State Inspector and Infinity Diagnostics

George H.

George H.

ASE Certified Technician

101 satisfied customers

ASE Master Tech 15+ years

Mike Kelly

Mike Kelly

Infiniti Mechanic

62 satisfied customers

17 years experience as an auto mechanic, foreign and domestic. 5 years running my own repair business.

< Previous | Next >

Related Infiniti Questions
2013 Infiniti G37 Alternator initially puts out 14.2 volts
2013 Infiniti G37 Alternator initially puts out 14.2 volts then drops to 13.1 almost immediately when I start driving. I've had the car not start 2x. replaced battery but still Alternator wont charge … read more
3pac2222
3pac2222
nissan master auto tech
Associate Degree
2 satisfied customers
My roof stopped working mid way through. Warning light said
My roof stopped working mid way through. Warning light said trunk open and would not move anymore … read more
Jay
Jay
Certified Infiniti Technician
4,276 satisfied customers
Radio doesnt work till car warms up. Does the fuse need to
customer states;since engine was replaced due to sludge,radio wont work till the car has run for 5-10 minutes.upon inspection i find this to be correct,no display on nav screen.hvac works ok,displays,but not radio.then it will come on if you keep trying the power button,but only to a fixed station,and volume level,then after a few it returns to function with display.if you shut off and restart,it stays good but if you shut off and let it sit,its back to the same.we arent sure if it is truly a case of 'eversince"or if if it may have been like that previous to eng replacement.what do you think? … read more
3pac2222
3pac2222
nissan master auto tech
Associate Degree
2 satisfied customers
2012 g37 front crash,, car turns over but it doesnt fire up
2012 g37 front crash,, car turns over but it doesnt fire up could the airbag hard codes be causing the no start still has no airbags … read more
3pac2222
3pac2222
nissan master auto tech
Associate Degree
2 satisfied customers
G37 wont start. Radiator fans kick on. That's it. cleaned my
G37 wont start. Radiator fans kick on. That's it. cleaned my throttle bottle, MAFS, and put in a new battery … read more
Jay
Jay
Certified Infiniti Technician
4,276 satisfied customers
I need to know how to remove the instrument cluster of an
Hi, I need to know how to remove the instrument cluster of an infiniti g37 coupe 2009. Thanks … read more
Jay
Jay
Certified Infiniti Technician
4,276 satisfied customers
I have both a red and yellow key light on, The car won't
A yellow key light and a red key light. 2013 g37 convertible … read more
David Craig
David Craig
OWNER/MECHANIC
Associates
5,632 satisfied customers
Just purchased car this weekend, when I try to start the car
just purchased car this weekend, when I try to start the car with one of the remotes nothing happens and I get a dashboard message no key … read more
Jaybird61
Jaybird61
Master Automotive Mechanic
2,281 satisfied customers
The security indicator is flashing but I cant start the
the security indicator is flashing but I cant start the engine. I can lock and unlock the car with the FOB … read more
mike switzer
mike switzer
710 satisfied customers
It doesn't recognize the key. The alarm goes off, and the
It doesn't recognize the key. The alarm goes off, and the dashboard light. Goes on. Also the check engine light came on. … read more
Jay
Jay
Certified Infiniti Technician
4,276 satisfied customers
2009 infiniti G37 when I disconect the right side cam sensor
2009 infiniti G37 when I disconect the right side cam sensor the car runs and when I connect it back it runs it gives me this code p0340… read more
Jay
Jay
Certified Infiniti Technician
4,276 satisfied customers
Infiniti: I'm installing a universal 4 LED DRL on my '13 g37
I'm installing a universal 4 LED DRL on my '13 g37XS coupe. Instruction says: -Black wire ground -Red wire to 12V Accessory or Ignition wire (so LED turns ON when engine is ON) -White wire to head lig… read more
Jay
Jay
Certified Infiniti Technician
4,276 satisfied customers
Last week I was in a four car pile up. My vehicle (2012 G37)
Hi! last week I was in a four car pile up. My vehicle (2012 G37) sustained the worst damages. The driver airbag deployed, my battery and radiator blew up and the front of my car has major frame damage… read more
Jay
Jay
Certified Infiniti Technician
4,276 satisfied customers
Infiniti G37 Journey: I have an 2013 infiniti g37 journey sedan.
I have an 2013 infiniti g37 journey sedan. For some reason, the LCD display between my tachometer and speedometer no longer turns on, nor does my left or right turn indicators on my dash (the actual e… read more
Jay
Jay
Certified Infiniti Technician
4,276 satisfied customers
Infiniti Q45: I have a 2002 Q45. The air-bag idiot light is
I have a 2002 Q45. The air-bag idiot light is always blinking in the instrument cluster and also the air-bag malfunction light display is on the center console. I have tried the on-off ignition after … read more
Autotech58
Autotech58
Auto Repair Technician
Vocational, Technical or Trade Scho
268 satisfied customers
2005 infiniti: supplemental air bag light..airbag deploy by itself
I have a 2005 infiniti and the light for supplemental air bag light is on. Would the airbag deploy by itself or will it deploy if we have an accident. Is this something I need to have fixed or just tu… read more
eauto
eauto
self employed
High School or GED
74 satisfied customers
2009 Infiniti G37: gas pedal..service engine light..slip light came
My 2009 Infiniti G37 has 28k miles on it. Tonight the car began surging and jerking and the gas pedal was basically unresponsive when trying to drive home. The service engine light, "VDC off" light, a… read more
ROY
ROY
Nissan Master
Vocational, Technical or Trade Scho
189 satisfied customers
2009 Infiniti G37: sedan..4wd..anti lock brakes did not come..airbag
i have an 2009 Infiniti G37 sedan with 4wd. In a panic stop situation, I hit another car at less than 30 mph. The anti lock brakes did not come on and the airbag did not deploy. After the accident the… read more
Ryan
Ryan
Infiniti Master Tech
Associate Degree
890 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x