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My immobilized system is malfunctioning. I can’t start my…

My immobilized system is...

My immobilized system is malfunctioning

Mechanic's Assistant: What is the model/year of your Infiniti?

I can’t start my car

Mechanic's Assistant: Have you checked the battery, particularly the terminal connections? Are they corroded?

2011 G37

Mechanic's Assistant: Are you fixing your G37 yourself? What have you tried so far?

Tried jumping battery... not sure what to do?

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

No interior lights, door locks don’t lock or unlock, can’t start car. My headlight DO turn on! Yes key light on...

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Answered in 9 minutes by:
3/17/2018
rpmdiag
rpmdiag, Tech and Instructor
Category: Infiniti
Satisfied Customers: 8,983
Experience: Since 1975
Verified

Hello, my name is ***** ***** to Just Answer! I will be assisting you with your questions today. Give me one moment while I review this.

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I attached a generic reset procedure for you to follow. Please understand that if this does NOT work,then there is a fault in the system that requires a scan tool to diagnose.

I can help you with that too.

Please understand that I don't know your skill level or tools
you have to assist us. Also understand that I can't see, smell,
hear, or touch the vehicle either, so your patience is
appreciated. JA is a great Q/A site, but it does not replace a
repair shop. So please don’t shoot the messenger if I have to
deliver bad news:)
pops up. I don’t get credit for helping you until
you rate me

Thanks, Ron

Ask Your Own Infiniti Question

Did you have any more questions for me at this time?

Thanks again, Ron

rpmdiag
rpmdiag, Tech and Instructor
Category: Infiniti
Satisfied Customers: 8,983
Experience: Since 1975
Verified
rpmdiag and 87 other Infiniti Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
Thank you for your help, I’ll try everything you told me... because my nearest Infiniti dealer is almost 2 hrs away from me.

Okay thanks, ***** ***** know if you need anything else.

Ron

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rpmdiag
rpmdiag
rpmdiag, Tech and Instructor
Category: Infiniti
Satisfied Customers: 8,983
8,983 Satisfied Customers
Experience: Since 1975

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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