Infiniti

Infiniti repair questions? Ask a mechanic for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

2011 Infiniti m56 has poor xm radio reception. Always has…

2011 Infiniti m56 has poor...
2011 Infiniti m56 has poor xm radio reception. Always has had problem. Am/fm reception is fine.
Show More
Show Less
Ask Your Own Infiniti Question
Answered in 8 minutes by:
3/15/2018
peterpete190
peterpete190, Auto Technician
Category: Infiniti
Satisfied Customers: 32,943
Experience: Auto repair Technician with 17 years experience.Past ASE and other certifications.
Verified

Hi, my name is ***** ***** I will be happy to assist with this today.In some cases, I may need more info to assist better.I apologize for any delay.
I am here Sundays through Thursdays from around 5 am to 2 pm Mountain time.If you respond and I do not respond back right away I will do so as soon as I can.

With what you have described here this sounds like the common fault of the satellite radio antennae itself.This antennae alone sends the satellite radio signal to the audio control head in the dash for the proper signal.The antennae can fail or the connections become corroded at the antennae with the antennae needing to be replaced to resolve this fault here.If all am and fm are o.k. as well as all other audio functions the antennae circuit needs to be tested and the antennae cable checked for any issues.If this is o.k. then the antennae needs replaced.It should be mounted to the roof or trunk lid and is shown as #2 below

https://www.dropbox.com/s/avalkj8d6yulz22/ant-03-15.gif?dl=0

If more help is needed, use the reply tab to continue our conversation. If no further assistance is needed, kindly rate my service, your 5-star rating is appreciated ( should be a link to click on here or above).You can rate at any time and we can continue to work on your question as this will not close out your question.I work on delivering the best answer and help here but in some cases, it can be difficult to do without seeing the vehicle.

Thanks Pete

peterpete190
peterpete190, Auto Technician
Category: Infiniti
Satisfied Customers: 32,943
Experience: Auto repair Technician with 17 years experience.Past ASE and other certifications.
Verified
peterpete190 and 87 other Infiniti Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
Would replacing exterior antenna portion be likely to help? Whole interior of car needs removed to put in new antenna. Are any aftermarket antennas known to be better? I have driven newer Infiniti vehicles where XM reception is good
Customer reply replied 4 months ago
Can the rooftop portion of antenna be replaced separately? Is this likely to solve problem of weak XM radio reception?

It is usually the roof top antennae portion itself that fails and not the cable that leads from it to the receiver.Usually, only the roof top part needs to be replaced.

Ask Your Own Infiniti Question
Customer reply replied 4 months ago
Dealer seems like they are not anxious to do work. I'm thinking upholstery or radio repair shop. Any suggestions?

A radio repair facility would be best or any vehicle repair facility that is willing to remove and replace it.

Ask Your Own Infiniti Question
Verified
Phone call session started
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an infiniti mechanicLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask peterpete190 Your Own Question
peterpete190
peterpete190
peterpete190, Auto Technician
Category: Infiniti
Satisfied Customers: 32,943
32,943 Satisfied Customers
Experience: Auto repair Technician with 17 years experience.Past ASE and other certifications.

peterpete190 is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I was in trouble with an electrical issue with my brand new Nissan. I frantically went online trying to find help and luckily I found your site. I reached a NISSAN tech named RIP. He was absolutely tremendous and helped me work through the issue. What a pro!

cjazLexington, KY

I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry.

Stephanie PElm City, NC

used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future.

David L.Richmond, TX

9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much.

PhilMarysville, CA

Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible.

CharlesWalnut Creek, CA

As a single woman, I really appreciate an excellent and affordable opinion.
Thank you Geordie, I will not hesitate to contact justanswer in the future!

SueCharleston, WV

Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff.

JimCastleberry, FL

< Previous | Next >

Meet the Experts:

Jay

Jay

Certified Infiniti Technician

4,254 satisfied customers

20+years, Nissan and Infiniti experience and currently now working for a Infiniti Dealer

Ryan

Ryan

Infiniti Master Tech

890 satisfied customers

Infiniti Master available by request Thank you!!!

ROY

ROY

Nissan Master

189 satisfied customers

Nissan Master and ASE certified Master Technician

Mike O.

Mike O.

Infiniti Master technician

113 satisfied customers

18 years Nissan/Infiniti experience

Ron Z.

Ron Z.

- Infinity Tech -

113 satisfied customers

18+yrs experience. State Inspector and Infinity Diagnostics

George H.

George H.

ASE Certified Technician

101 satisfied customers

ASE Master Tech 15+ years

Mike Kelly

Mike Kelly

Infiniti Mechanic

62 satisfied customers

17 years experience as an auto mechanic, foreign and domestic. 5 years running my own repair business.

< Previous | Next >

Related Infiniti Questions
2011 Infiniti M56 with 80k miles intermittently does not
2011 Infiniti M56 with 80k miles intermittently does not start. I bought it new. Dealer says no codes show up after problem. Engine turns over strong. Plenty of gas. Does not even try to start. … read more
peterpete190
peterpete190
Auto Technician
32,943 satisfied customers
I need the location of crankshaft position sensor bank been
Hello I need the location of crankshaft position sensor bank been looking for two days only see one underneath the vehicle on passenger side on trans bellhouse ineed help pic or diagram for 2011 infin… read more
Todd M
Todd M
Owner
ASE Certification
1,839 satisfied customers
2012 M56S - Mirrors will not fold when button is pushed.
2012 M56S - Mirrors will not fold when button is pushed. … read more
Jay
Jay
Certified Infiniti Technician
Vocational, Technical or Trade Scho
4,254 satisfied customers
The satellite radio cuts out a random times and the display
The satellite radio cuts out a random times and the display will say "acquiring" or invalid chanel". Some times you will here a crackling sound from the speakers before it quits. … read more
Jay
Jay
Certified Infiniti Technician
Vocational, Technical or Trade Scho
4,254 satisfied customers
Is there a setting in Infiniti software to adjust XM radio
Hello, is there a setting in Infiniti software to adjust XM radio buffering? I have a 2012 M37 that I just updated Bluetooth software in for iPhone SE. Since that software update, have had issues with… read more
Jay
Jay
Certified Infiniti Technician
Vocational, Technical or Trade Scho
4,254 satisfied customers
I got 2011 infinity m56 im having trouble with the power
hello i got 2011 infinity m56 im having trouble with the power window all of them works but when i press on the rear left switch from the main(DRIVER) bought of the rear windows moving up and down fro… read more
Jay
Jay
Certified Infiniti Technician
Vocational, Technical or Trade Scho
4,254 satisfied customers
Infiniti FX35: Hi, I have an Infiniti FX37 year 2013. Im
Hi, I have an Infiniti FX37 year 2013. I'm trying to change the antenna, do you know if I can cut the wire and connect the new antenna? I removed the glovebox but could not see the radio or the XM mod… read more
Jay
Jay
Certified Infiniti Technician
Vocational, Technical or Trade Scho
4,254 satisfied customers
Infiniti G37Xs: I have an infiniti G37Xs Sedan. My issue is
I have an infiniti G37Xs Sedan. My issue is with the radio, specifically FM/AM. About a year ago the problem started suddenly as I was driving down the road. Both FM and AM went out. The "catch" is th… read more
Jay
Jay
Certified Infiniti Technician
Vocational, Technical or Trade Scho
4,254 satisfied customers
Infiniti G35: Question re: Installing XM Tuner, 2005 G35 Sedan,
Question re: Installing XM Tuner, 2005 G35 Sedan, Bose Radio This seems like a really nice service—thanks!! This is the Bose radio with the CD, Radio, PTY/CAT & DISP buttons along the top of the radio… read more
molurch
molurch
Owner
Vocational, Technical or Trade Scho
941 satisfied customers
Infiniti G37 Coupe: My Inifinti G37 is having some radio problems,
My Inifinti G37 is having some radio problems, as I get no sound and cannot select any stations, and cannot tune any channel in the satellite radio function. The tuning knob works fine on AM or FM, an… read more
Jay
Jay
Certified Infiniti Technician
Vocational, Technical or Trade Scho
4,254 satisfied customers
my 2 preset xm satations and dont know how to get them back
I inadverantly deleted my 2 preset XM satations and don't know how to get them back. Can you please help?… read more
Jay
Jay
Certified Infiniti Technician
Vocational, Technical or Trade Scho
4,254 satisfied customers
2003 fx35: the #2 station select button it will jump to AM A mode,#2
It's a 2003 fx35. For instance when the radio is in the FM "A" mode and I hit the #2 station select button it will jump to AM "A" mode,#2. If I scroll in the FM mode with the "ABC" button, it'll go th… read more
Ryan
Ryan
Infiniti Master Tech
Associate Degree
890 satisfied customers
Infiniti m35: 2007 and do not have the ipod cord or adapter how much
I have an infiniti m35 the year is 2007 and do not have the ipod cord or adapter how much is it to install one… read more
Jay
Jay
Certified Infiniti Technician
Vocational, Technical or Trade Scho
4,254 satisfied customers
2009 Infiniti G37: sedan..happens intermittently whether im..fm
I have a 2009 Infiniti G37 sedan. The radio station keeps changing from the one I've set, without me hitting a button or the screen. That happens intermittently whether I'm on XM or FM (haven't tried … read more
Jay
Jay
Certified Infiniti Technician
Vocational, Technical or Trade Scho
4,254 satisfied customers
2007 infiniti: navigation..It lacks satellite radio
I purchased 2007 infiniti m35x with navigation. It lacks satellite radio. Can I add it to be integrated with the system?… read more
Ryan
Ryan
Infiniti Master Tech
Associate Degree
890 satisfied customers
hvac.., and is there any simple fix to baffle that noise..cabin
For M56- what causes HVAC "humming" or "whine", and is there any simple fix to baffle that noise so it doesn't intrude in car cabin?… read more
Jay
Jay
Certified Infiniti Technician
Vocational, Technical or Trade Scho
4,254 satisfied customers
No signal ... is it the antenna..work ok..weather..XM
hello: 2006 M35x ... purchased with XM satellite radio now just says "no signal" ... is it the antenna? The GPS seems to work ok. The radio does not .... at first i thought maybe this was temporary or… read more
Jay
Jay
Certified Infiniti Technician
Vocational, Technical or Trade Scho
4,254 satisfied customers
2003 Infiniti G35: 000 miles..full blast..controls..heat, defrost, fan
I own a 2003 Infiniti G35 with approx 65,000 miles. Just recently the radio turned off by itself and the A/C turned on at full blast. The controls for A/C, heat, defrost, fan, and the radio including … read more
ROY
ROY
Nissan Master
Vocational, Technical or Trade Scho
189 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x